Summary
Overview
Work History
Education
Skills
Technical Acumen
Community Service
Professional Development
Timeline
Generic
LynnleeAnn Jefferson

LynnleeAnn Jefferson

Murphy,NC

Summary

Remarkable healthcare administrator with expertise in customer service, office management, insurance claims, billing and administrative support. Known for maintaining professionalism and tact in all interactions, prioritizing customer satisfaction and retention. Skilled in managing insurance-client relationships and keeping impeccable records. Highly regarded as a versatile team member with exceptional communication, writing, and time management abilities. Utilizes independent decision-making and sound judgment to drive positive outcomes for the company's success.

Overview

30
30
years of professional experience

Work History

Manager/Head Bartender

Cannon Club
01.2024 - 12.2024
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Casino Slot Games Host

Harrah's Valley River Casino
06.2022 - 07.2024
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Explained and recorded guest tax preferences and policies for payments.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Answered guest questions to provide fun game experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Explained and demonstrated games and attractions to assist guests.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Assisted with marketing initiatives and promotions, generating interest in gaming offerings and increasing floor traffic.
  • Effectively managed and addressed player queries and concerns, ensuring an excellent level of guest satisfaction.
  • Successfully administered player rewards and incentives, ensuring accurate and timely redemption.
  • Contributed to the development and implementation of gaming policies and procedures, enhancing operational efficiency.
  • Maintained a clean and organized work environment, ensuring a positive and welcoming atmosphere for guests.
  • Redeem stamps and coupons, cross-sell products and introduce new ones.
  • Resolve guest complaints with active listening, fact gathering, empathy, affirmative actions and follow-up concern steps.
  • Track transactions on balance sheets and report any discrepancies.

Human Resources Recruiter and Generalist

Cumberland Hall Hospital
02.2021 - 01.2022
  • Promoted company image and established a system of recruitment for all employees.
  • Implemented in-house training courses.
  • Participated in strategic meetings and reported directly to the HR director.
  • Worked effectively with management to develop organizational, personal, and employee development programs.
  • Full cycle recruiter, sourcing, screening, interviewing, presenting, and placing.
  • Interfaced with the hiring manager and the supervisors, collaborating/communicating consistently to obtain feedback and ensure satisfaction with candidates, and effectively expediting process flow.
  • Creatively sourcing diverse, high-caliber candidates by maximizing internet resources, cold calling, social media, referrals, and networking.
  • Planned and directed on-site and off-site open houses, arranged and attended a variety of career fairs, strategically placing advertising for maximized results.
  • Developing and implementing tracking systems to monitor effectiveness of various recruiting activities.

Employee Human Resources Disability and Leave

AMAZON EMPLOYEE RESOURCE CENTER (ERC)
05.2020 - 01.2022
  • Applied effective time management techniques to meet tight deadlines.
  • Delivers best-in-class Leave of Absence, Disability and Accommodations services to Amazon employees.
  • Providing accurate information and resolving issues in a demanding environment.
  • Using critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support.
  • Utilize probing questions to fully understand the issue, follow business processes with high mindfulness, use of multiple resources to find the right information and communicate effectively with the employee.
  • Prioritization of tasks to be completed as well as follow-through and execution with attention to details while always keeping the customers' needs first.

Human Resources Coordinator

Home Carefree and Protemps Medical Staffing
02.2019 - 04.2020
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Generated spreadsheet and Google Drive report tracking, comprised of source, applicant, and recruitment trackers.
  • Significantly increased company workforce by two folds in six months with 65% retention rate by strategically recruiting and effectively leading and guiding staff.
  • Developed strong communication and organizational skills through working on group projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Front Office Coordinator/Human Resource Assistant

Express Employment Professionals
03.2018 - 02.2019
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Monitored office supplies by checking inventory and placing orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Completed bi-weekly payroll for 90 employees.
  • Rendered assistance to the staffing consultants and recruiters.
  • Monitored front areas so that questions could be promptly addressed.
  • Performed individual assessment for continuous work with the associates.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Conducted and monitored drug screens and skills evaluations.
  • Fulfilled e-verification, IBM testing, and lobby/office presentation, and orientation to associates.
  • Restructured the office filing system for efficiency and audit control.

Marketing/Communications Initiatives Intern

North Carolina Vocational Rehabilitation
08.2017 - 05.2018
  • Formulated actionable tips and advice for ease-of-use resources for both clients and partners.
  • Created new social media from the ground-up based on organizational and employer ‘s requirement.
  • Developed and implemented toolkits in streamlining employer/employee resources for hiring techniques/employee retention.
  • Prepared project presentations and reports to assist senior staff.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.

Mediation/Office Intern

Mountain Mediation Services
08.2016 - 05.2017
  • Participated in court proceedings, while preparing legal/individual paperwork and session scheduling.
  • Generated monthly accounts receivable and accounts payable payment submission and drafted mediation agreements for clients.
  • Conceptualized programs for organizational events.
  • Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
  • Established professional lines of communication, supporting individual interests and achieving legal justice.
  • Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
  • Reviewed legal documents and contracts to determine potential conflicts and disputes.
  • Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
  • Participated in cross-functional team-building activities.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Organized documents and routed to correct recipients.
  • Analyzed problems and worked with teams to develop solutions.

Production Compliance Specialist/Human Resource Hiring Assistant (Adverse Reaction Department)

GuthyRenker
02.2013 - 01.2015
  • Supported the human resource director with organizing/attending fairs and events.
  • Provided first-rate service to clients, while promptly responding to medical and product concerns.
  • Closely coordinated with medical facilities, customers, and organization.
  • Gathered necessary documents for the filing process.
  • Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
  • Managed quality programs to reduce overdue compliance activities.
  • Prepared documentation and records for upcoming audits and inspections.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Expanded Duty Dental Assistant

Dr. Doris Black DDS and Dr. William Nelson DDS
01.2000 - 01.2012
  • Served as lead assistant to the clinic, in charge of front/back-office flow, enhanced operatories efficiency with organization and laboratory duties.
  • Verified patient insurance eligibility and benefits.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Collaborated with customers to resolve disputes.
  • Created improved filing system to maintain secure client data.
  • Generated monthly billing and posting reports for management review.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Verified accuracy of accounts payable payments, resulting in 22% reduction in payment errors and check reissues.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Handled account payments and provided information regarding outstanding balances.

Front Office Manager/Insurance Coordinator

McCarthy ENT
01.1998 - 08.2000
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.

Office Manager/Care Provider/Contractor

New Horizons
01.1995 - 12.1997
  • Documentation Quality Assurance, ie, quality of activity notes thoroughness and accuracy for both paper and electronic billing and quarterly reviews.
  • Hiring, Onboarding and Training qualified candidates for home and hospital care of mentally and physically disabled clients.
  • Coordinating and overseeing proper quality of care of clients as well as family members by caregivers.
  • Scheduling, Shift Coordination, quality of care assurance, team communication, ie, families, clients, caregivers, hospitals and contract agencies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development.


Education

Master of Arts - Public Administration

Western Carolina University
Cullowhee, NC
12.2026

HR Management with Payroll SHRM Certification - undefined

Western Carolina University
Cullowhee, NC
12.2020

Bachelor of Science - Communication Science And Disorders

Western Carolina University
Cullowhee, NC
05-2017

Bachelor of Science - Psychology, with Minor Degree in Conflict Resolution

Western Carolina University
Cullowhee, NC
05-2017

Associate of Science - Healthcare Administration

Asheville Buncombe Tech College
Asheville, NC
05-2015

Skills

  • Exceptional oral and writing communication
  • Attention to detail
  • Well-developed analytical skills
  • Time management
  • Customer service
  • Organizational skills
  • Knowledge of medical terminology
  • Proficiency in Billing software and EMRs
  • Accuracy to reduce claim denials
  • Dependability
  • Patience

Technical Acumen

  • Microsoft Office Suite
  • Windows Operating System
  • Adobe Connect Real-Time Collaboration
  • Watchitoo
  • EZtalks
  • GoMeetingNow
  • SPSS
  • Dentrix
  • Softdent EagleSoft
  • Call-em-all
  • Q4
  • Allscripts
  • Epic
  • CPSI
  • Microsoft 360 Office and CoPilot
  • ContinuLink
  • QuickBooks







Community Service

  • Facility-wide Patient Care, Skyland Care Center Skilled Nursing Home
  • Activities Director’s Assistant, Full Spectrum Farms Autistic Program
  • After School and Weekend Meals, Manna Food Bank Warehouse
  • Hearing Screening, Hearing Screenings at Western Carolina University Audiology Hearing Clinic
  • UP Participant, Western Carolina University Participation Program

Professional Development

  • Expanded Duty Dental Assistant EDDA Certification
  • Professionalism Training
  • NC Mediation Training and Certification
  • HR Management with Payroll SHRM Certification
  • Conflict Resolution Session Training

Timeline

Manager/Head Bartender

Cannon Club
01.2024 - 12.2024

Casino Slot Games Host

Harrah's Valley River Casino
06.2022 - 07.2024

Human Resources Recruiter and Generalist

Cumberland Hall Hospital
02.2021 - 01.2022

Employee Human Resources Disability and Leave

AMAZON EMPLOYEE RESOURCE CENTER (ERC)
05.2020 - 01.2022

Human Resources Coordinator

Home Carefree and Protemps Medical Staffing
02.2019 - 04.2020

Front Office Coordinator/Human Resource Assistant

Express Employment Professionals
03.2018 - 02.2019

Marketing/Communications Initiatives Intern

North Carolina Vocational Rehabilitation
08.2017 - 05.2018

Mediation/Office Intern

Mountain Mediation Services
08.2016 - 05.2017

Production Compliance Specialist/Human Resource Hiring Assistant (Adverse Reaction Department)

GuthyRenker
02.2013 - 01.2015

Expanded Duty Dental Assistant

Dr. Doris Black DDS and Dr. William Nelson DDS
01.2000 - 01.2012

Front Office Manager/Insurance Coordinator

McCarthy ENT
01.1998 - 08.2000

Office Manager/Care Provider/Contractor

New Horizons
01.1995 - 12.1997

HR Management with Payroll SHRM Certification - undefined

Western Carolina University

Master of Arts - Public Administration

Western Carolina University

Bachelor of Science - Communication Science And Disorders

Western Carolina University

Bachelor of Science - Psychology, with Minor Degree in Conflict Resolution

Western Carolina University

Associate of Science - Healthcare Administration

Asheville Buncombe Tech College

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