April Washington
Trial Logistics Coordinator
Philadelphia,PA
Summary
A self- motivated, business professional with 17+ years dedicated to excellent customer and client services in corporate law, call center and retail industries. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Trial Logistics Coordinator
Faegre Drinker Biddle & Reath LLP
03.2023 - Current
- Lead role in scheduling, coordinating, and execution of trial teams and other meeting needs collaborating with service departments such as Client Technology Services, Multimedia, Office Services, Reception, Firm-wide Internal Events Team, Catering, Legal Administrative Assistants, and other firm offices as needed to share best practices regarding trial support in- person and working remotely.
- Primary liaison to firm contacts for booking and reserving Conference Rooms and Visitor Offices through the Event Management System Software (EMS) for all trial related and meeting needs of guests, attendees, and employees within the Philadelphia Office location.
- Hosting weekly planning meetings with essential team members
- Assisting the Office Administrator and Office Services in the preparation, scheduling, and maintenance of all Conference Rooms, visiting rooms, and common spaces.
- Input all visitors and guests information using Brandywine Connect Security System Software.
- Create weekly reports for Facilities Department and Culinart Catering Services of clients requests.
- Input and submit receipts of firm charges using Chrome River Software.
- Answer all inquiries and requests via phone, email, and in-person.
- Host events and guests for clients of the firm attorneys.
- Assisting Office Administrator in responding to urgent requests, crises, or underserved areas related to trial team logistics and operational needs onsite.
Office Services Clerk
Faegre Drinker Biddle & Reath LLP
12.2017 - 03.2023
- Using multi function devices for copying, scanning, and printing of legal documents as a Reproduction and Printing Operator.
- Operating machinery for printing, cutting, drilling, laminating, mounting (posters, pamphlets, booklets, book markers, stapled copies, note cards).
- Documentation using LAW software, Adobe, iManage for bookmarking, converting files, document search and upload, resizing, USB lock codes.
- Electronic Fax (send and receive).
- Mailroom duties including operating mail service equipment for weighing, posting, and sealing USPS, FED EX and UPS.
- Sorting all incoming/outgoing mail
- Deliver/pick up legal documents and mail to/from Offices Services Department.
- Unpack/organize office supplies.
- Provide courier service arrangements.
- Customer service point of contact to internal staff, vendors, and guests.
- Answering incoming calls and placing outgoing calls.
- Clear and organize conference rooms after evening meetings.
- Provide any additional office assistance in correspondence with the Office Administrator requests.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
Client Services Representative
Medical Guardian
03.2016 - 01.2017
- Receive incoming telephone calls from customers needing assistance with their accounts, product, checking on orders and resolving delivery issues.
- Maintain superior knowledge of Medical Guardian products, services, shipping, and billing practices to ensure that information communicated to the customer is accurate and complete.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Follow up with customers regularly to ensure appropriate changes were made to resolve customers' problems.
- Display positive attitude while communicating with all internal and external customers.
- Performed activation and troubleshooting medical alert devices.
BTS Customer Service Representative
Bank Of New York Mellon
12.2014 - 02.2016
- Communicating externally with customers, brokers, and merchants, also other departments.
- Checking for fraudulent activities, debit card disputes and adjusting of a clients checking accounts.
- Answering incoming calls related to checking, ACH, bill payment from clients, account holders issues and creating a resolution.
- Assist new employees on training and development.
Education
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA 05.2012
Skills
- Excellent communication skills
- Customer service oriented
- Accurate and detailed
- Team building
- Professional phone etiquette
- Adaptability
- Technology
- Pleasant demeanor
Accomplishments
- 1 of 2 team members recognized firm-wide for collaborating and executing two separate trial teams logistical and office support needs simultaneously.
- Collaborated with team of 9 in the development of a scanning and documentation process for incoming mail deliveries for employees to retrieve information from home with accuracy and efficiency as an essential employee to the firm during Covid Restrictions.
- Top 5 ranking in Customer Service Department/trained multiple new team members.
- 1 of 2 team members face of "Welcome Team" for third party dealers.
- Outstanding call evaluations/used call evaluations with various brokers.
- Assist with desk side coaching for new team, members.
Faegre Drinker Biddle & Reath LLP - Philadelphia, PA
Medical Guardian - Philadelphia, PA
Bank of New York Mellon - King of Prussia, PA
Timeline
Trial Logistics Coordinator
Faegre Drinker Biddle & Reath LLP
03.2023 - Current
Office Services Clerk
Faegre Drinker Biddle & Reath LLP
12.2017 - 03.2023
Client Services Representative
Medical Guardian
03.2016 - 01.2017
BTS Customer Service Representative
Bank Of New York Mellon
12.2014 - 02.2016
Associate of Arts - Business
Community College of Philadelphia
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