April N. Reese
Hutto,Tx
Summary
My objective for your company is to provide exceptional service and care. As a Chaplain I will handle clerical duties, assist others with spiritual needs and apply faith-based, inter-faith based, crisis intervention techniques to clinical situations and Pastoral care to patient visits. Team work and communication is vital to my ministry. I plan to incorporate my education and clinical background to provide leadership and innovation to Pastoral care.
Overview
16
16
years of professional experience
Work History
Chaplain/Bereavement Coordinator
Gentiva Hospice
08.2023 - Current
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Comforted family members, offered attentive listening and high level of emotional support.
Chaplain Resident
Ascension Seton Medical Center Austin
09.2022 - 08.2023
- Initiated crisis assessment and intervention skills in emergency situations.
- Delivered individualized approaches considering situational and population-specific needs.
- Participated in didactic sessions and education seminars.
- Created and used spiritual assessments for crisis management, intervention, bereavement and chemical dependency.
- Created consistent and sustainable solutions using well-grounded approaches.
- Comforted family members, offered attentive listening and high level of emotional support.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Provided spiritual care through visitation, counseling, and prayer.
Center Sales Manger
Advance America
06.2008 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Twelve year tenure
- Writing loans for several products, cash handling, and marketing
Education
4 Units of CPE
ACPE- Ascension Seton
Austin, TXEcclesiastical Endorsement
National Baptist Convention of America Intl, Inc
Louisville, KYOrdained Clergy
Credentials of Ministry
Board Certified Christian Counselor - Christian Studies
American Institute of Health Care Professionals
Warren, OH06.2021
Master of Arts - Christian Counseling
RichWord Theological Institute
Houston, TX06.2019
Skills
- Vision Driven
- Time Management
- Able to Motivate and Inspire
- Empathetic listening
- Pastoral Care and Counseling
- Grief Support
- Interdisciplinary Team Collaboration
- Crisis Intervention
- Spiritual Care
- Advanced Directives
- Compassionate Care
Timeline
Chaplain/Bereavement Coordinator
Gentiva Hospice
08.2023 - Current
Chaplain Resident
Ascension Seton Medical Center Austin
09.2022 - 08.2023
Center Sales Manger
Advance America
06.2008 - 05.2020
4 Units of CPE
ACPE- Ascension Seton
Ecclesiastical Endorsement
National Baptist Convention of America Intl, Inc
Ordained Clergy
Credentials of Ministry
Board Certified Christian Counselor - Christian Studies
American Institute of Health Care Professionals
Master of Arts - Christian Counseling
RichWord Theological Institute