April Nicole Williams
Modiv Care
North Brunswick
1
Certification
11
years of professional experience
Dynamic professional with extensive experience in dental assistance, seeking to transition into broader opportunities within the medical sector. Proven leadership abilities complemented by a strong commitment to continuous learning and skill development, ensuring readiness for new challenges. Collaborative team player dedicated to delivering exceptional patient care while enhancing operational efficiency. Eager to leverage expertise and adaptability to contribute meaningfully in a new role, driving positive outcomes for both patients and the organization.
Work History
Call Center Supervisor
2 Years 6 Months- Trained and mentored staff on effective communication techniques and customer service strategies.
- Developed and implemented process improvements to streamline workflow and reduce call handling times.
- Analyzed performance metrics to identify areas for improvement and enhance team productivity.
- Led daily operations, ensuring team adherence to quality standards and service protocols.
Lead Clinical Dental Assistant
5 Years 11 Months- Assisted dentist chairside during procedures
- Managed patient scheduling for appointments
- Performed insurance verification for patient claims
Education
Clinical Dental Assistant
Still attending
High School Diploma
Skills
Professional leadership and management
Front desk duties including welcoming guests
Perform data entry into the computer/ patient registration
Conduct treatment planning with patients
Great time management and communication skills
Proficient in various software programs
Certification
CPR certified
Timeline
Call Center Supervisor
Modiv Care
03.2022 - 09.2024Read More
Lead Clinical Dental Assistant
AllCare Dental and Dentures
02.2014 - 01.2020Read More
American Institute
Clinical Dental Assistant
Read More
Rahway Highschool
High School Diploma
Read More