APRILRAYNE HETRICK
Kent,WA
Summary
Dependable general worker with a robust history of efficiently executing tasks across diverse environments. Proficient in manual labor and equipment operation, while maintaining high standards of cleanliness and organization. Recognized for strong safety awareness and adaptability, contributing effectively to team dynamics. Committed to enhancing customer satisfaction through exceptional service and effective communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier
7-eleven
Kent, WA
09.2023 - 03.2024
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Laborer Helper
West Seattle Food Bank
Seattle, WA
02.2021 - 03.2022
- Provided assistance with loading and unloading of food donations as needed.
- Maintained cleanliness of volunteer center and warehouse areas.
- Assisted impoverished and homeless population, providing access to selection of quality food products.
- Assisted with stocking shelves and removing expired items.
- Organized and distributed food packages according to client needs.
Receptionist
H&R Block
Kent, WA
01.2022 - 02.2022
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Shift Manager
Arby's Restaurant
Seattle, WA
09.2015 - 01.2017
- Directed and led employees and team members on effective operations, methods and procedures.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Identified needs of customers promptly and efficiently.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
Receptionist
Liberty Tax
Seattle, WA
12.2012 - 04.2016
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
Cashier
Big 5 Sporting Goods
Seattle, WA
10.2012 - 10.2013
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cook
Gyro House
Shoreline, WA
03.2011 - 06.2012
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Game Operator
Seattle Center
Seattle, WA
06.2010 - 12.2010
- Ensured all equipment was properly maintained and operational at all times.
- Reported any malfunctions or repairs needed for games to management staff.
- Assisted with promotional activities during special events related to gaming.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Demonstrated excellent customer service skills when interacting with customers.
Cashier
Kidd Valley
Seattle, WA
08.2008 - 01.2009
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Crew Trainer
Taco Bell
Seattle, WA
08.2006 - 02.2008
- Assisted in hiring crew members to expedite on-boarding process.
- Ensured all training activities complied with health and safety regulations.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Education
GED - General studies
Shoreline Community College
Seattle, WA11.2008
Some College (No Degree) - Information Technology
Spokane Community College
Spokane, WASkills
- Drawer balancing
- Cash management
- Order taking
- Clear communication
- Retail merchandising
- Product knowledge
- Loss prevention
- Customer service
- Issue resolution
- Online orders preparation
- Complex Problem-solving
Certification
TAX PREPARATION CERTIFICATION, LIBERTY TAX SERVICE, Seattle, WA, 09/01/12
References
References available upon request.
Timeline
Cashier
7-eleven
09.2023 - 03.2024
Receptionist
H&R Block
01.2022 - 02.2022
Laborer Helper
West Seattle Food Bank
02.2021 - 03.2022
Shift Manager
Arby's Restaurant
09.2015 - 01.2017
Receptionist
Liberty Tax
12.2012 - 04.2016
Cashier
Big 5 Sporting Goods
10.2012 - 10.2013
Cook
Gyro House
03.2011 - 06.2012
Game Operator
Seattle Center
06.2010 - 12.2010
Cashier
Kidd Valley
08.2008 - 01.2009
Crew Trainer
Taco Bell
08.2006 - 02.2008
GED - General studies
Shoreline Community College
Some College (No Degree) - Information Technology
Spokane Community College