April Rose Marshall
Canton,MI
Summary
With over 20 years of customer service experience across diverse industries, I am a diligent, dependable, and highly motivated professional. My proven track record showcases my aptitude for rapidly acquiring new skills while consistently upholding a personable and professional image for the company. I am enthusiastic about leveraging my expertise and commitment to contribute to your team and would be grateful for the chance to interview for this position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor
Century21
2012.02 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
Office Assistant
Michigan Family Wellness
2023.03 - 2024.02
- Front desk receptionist at a Chiropractic office
- Duties include but are not limited to scheduling patients, checking patients inn and out of their appointment, processing payments, answering the telephone, responding to messages sent via email or text as well as light filing work
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
CSR/Shift Leader
Nothing Bundt Cakes
2022.12 - 2023.04
- Customer service representative and shift leader at NBC of Canton
- Operated the front of house cash register, answered telephones to assist customers with their orders or information about the business
- Delivered cake orders in the NBC truck
- I also was responsible for cresting alot of decorations for cakes and assisted the manager with delivering Marketing off to businesses In the metro Detroit area
Administrative Assistant
Thomas Duke Company
2021.10 - 2022.01
- Company Overview: Commercial Real Estate company
- Commercial Real Estate company has me doing office tasks including data entry, copying, printing, scanning and filing
- Occasionally answer telephones and direct messages to the appropriate person
- Commercial Real Estate company
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to co workers inquiries, addressing concerns effectively, and building strong relationships with my team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Peninsula Title Company
2019.10 - 2020.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Education
Bachelor's of Science - Communication Technology
Eastern Michigan University
Ypsilanti, MI08.2014
Associates of Applied Science - Computer Graphics Technology
Schoolcraft College
Livonia, MI04.2011
Skills
- Buyer and Seller Representation
- Customer Service
Microsoft Word
Administrative Support
File Organization
Customer and client relations
Clerical Support
Critical Thinking
Scheduling
Microsoft Office Suite
Scheduling and calendar management
Dedicated Team Player
Relationship Building
Records Management
Deadline-oriented
Multi-line phone proficiency
Multi-Line Phone Systems
Tech-Savvy
Social media knowledge
Meeting Arrangements
Mail Management
Correspondence Writing
Cash Handling
Punctual and Reliable
Certification
- Driver's License
- Real Estate License
Personal Information
Authorized To Work: US
Timeline
Office Assistant
Michigan Family Wellness
2023.03 - 2024.02
CSR/Shift Leader
Nothing Bundt Cakes
2022.12 - 2023.04
Administrative Assistant
Thomas Duke Company
2021.10 - 2022.01
Receptionist
Peninsula Title Company
2019.10 - 2020.01
Realtor
Century21
2012.02 - Current
Bachelor's of Science - Communication Technology
Eastern Michigan University
Associates of Applied Science - Computer Graphics Technology
Schoolcraft College
- Driver's License
- Real Estate License
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