April Rose Pendang
Vail,CO
Summary
An organized and motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Willrain LLC Rimini Cafe
Vail, CO
10.2023 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Implemented business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Breakfast Server
Big Bear's Market And Deli
Vail, CO
06.2024 - 10.2024
- Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Kept work station organized throughout shift by wiping down counters and shelving units regularly.
Barista
Willrain LLC Rimini Cafe
Vail, CO
11.2020 - 10.2023
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Sliced fruits, vegetables and meats for use in food service.
Banquet Server
Murphy Family Ventures
Wallace, NC
11.2019 - 11.2020
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
Guest Relations Officer
Top Synergy Management Phils. Corporation
Makati , Philippines
08.2016 - 10.2019
- Greeted guests upon arrival, providing information and assistance.
- Managed complaints and inquiries from guests promptly and professionally.
- Helped maintain an overall positive atmosphere throughout the facility by providing friendly customer service at all times.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Triumph Institute of Technology
Philippines 04-2016
Skills
- Efficient time management
- Surface sanitation
- Effective Leadership
- Positive and professional
- Food station setup
- Good communication
Certification
- Certificate of Completion Food and Beverage Services (NCII)
- Certificate of Participation Chef War in Asian Cuisine
- Certificate of Recognition Exemplary Performance in Humanities
Timeline
Breakfast Server
Big Bear's Market And Deli
06.2024 - 10.2024
Store Manager
Willrain LLC Rimini Cafe
10.2023 - Current
Barista
Willrain LLC Rimini Cafe
11.2020 - 10.2023
Banquet Server
Murphy Family Ventures
11.2019 - 11.2020
Guest Relations Officer
Top Synergy Management Phils. Corporation
08.2016 - 10.2019
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Triumph Institute of Technology
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