April Sparks
South Bend,IN
Summary
Customer service professional with diverse experience in team leadership, client management, and technical support. Skilled in managing customer satisfaction in culinary and telecommunications settings. Seeking opportunities for professional growth in a dynamic environment; either in a front-facing or remote setting.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cook
Westwood of Niles
Niles, MI
12.2025 - Current
- Customized and cooked meals, adhering to specialized dietary requirements and ensuring resident satisfaction.
- Served plated meals according to residents' customized diets, ensuring satisfaction and adherence to dietary requirements.
- Prepared two full meals on a roasting schedule to meet weekly dietary needs.
- Collaborated with kitchen manager and staff to ensure timely food preparation and presentation per menu standards.
- Maintain Servsafe standards for kitchen cleanliness and food protection.
- Maintain accurate temperatures for food service safety.
Night Auditor/ Breakfast Cook
JSK Hospitality
South Bend, IN
01.2025 - Current
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Oversaw front desk operations during overnight shifts, facilitating guest check-ins and check-outs for seamless service
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Maintained strict confidentiality of guest information in accordance with privacy regulations
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
- Prepared and cooked breakfast dishes according to established recipes and quality standards
- Managed food inventory, ensuring adequate supplies for daily operations
- Partnered with kitchen team to create new breakfast menu items, enhancing guest experience and satisfaction
- Consistently achieved high levels of customer satisfaction through prompt service and attention to detail
- Monitored food quality during preparation and made adjustments as necessary to maintain consistency
Technical Support Representative
Apple Kelly Connect
Mishawaka, IN
05.2022 - 09.2023
- Provided remote technical support for product setup, crash resolution, and system glitches, ensuring customer satisfaction
- Guided customers visually through remote connection, improving troubleshooting efficiency
- Supported Apple Mac, Phones, AirPods, Watches and Beats products
- Coordinated in-store meetings for customer consultations, enhancing personalized service
- Maintained company set metrics
Owner/Operator
Loopi Livvi's Bakery & Cafe(*On Hiatus)
Chicago, IL
02.2018 - 01.2022
- Attained and maintained licensing from the Illinois Restaurant Association for Restaurant Manager's Certification
- Baked and packaged various pastries and home-cooked meals for customers at multiple venues
- Coordinated catering services for birthday parties, ensuring customer satisfaction and timely delivery
- 3-5 days weekly sold home-cooked meals from a coded kitchen
- Maintained accurate inventory and accounting records to support operational efficiency
- Built community business connections via face-to-face, email blasts, social media and telecommunications
Assistant Teacher
First Baptist Preschool and Kindergarten
Oak Park, IL
11.2019 - 02.2020
- Assisted with planning and implementing daily instruction and educational based play
- Collaborated with 2 lead teachers to support learning and development in a 15-student classroom
- Managed daily routines for naps, meals, and art activities, ensuring a structured and nurturing environment
- Coordinated class Christmas performance to engage community and showcase student talents
Retention Specialist
Transcom USA (Remote)
Chicago, IL
08.2017 - 02.2018
- Managed at-risk customer accounts to prevent cancellations
- Assisted existing customers with account inquiries and payment processing
- Conducted cost analysis for project budgeting and resource allocation.
- Conducted cold calls to potential clients in soft markets for lead generation efforts in soft markets to test the market for the sales team
Restaurant Care Specialist
Grubhub, Inc.
Chicago, IL
04.2016 - 05.2017
- Maintained 90% and above customer satisfaction evaluations and performance scores
- Provided liaison support to Grub Hub platform restaurants, ensuring smooth operations and communication
- Facilitated menu changes, mapping, financial adjustments, name changes, and service updates to enhance restaurant offerings
- Worked with multiple programs simultaneously including Data tool, Sales Force, Zendesk and HelpScout
Uber Driver Support
Wilson HGC
Chicago, IL
10.2015 - 03.2016
- E-mail based support via Zendesk for the Uber Driver Partner
- Guided new Partners through the sign up process
- Assisted Partners with changes to their profile and driving locations
- Coordinated with fleet drivers for car assignments and facilitated new driver sign-ups
- Developed detailed maps for navigation support and effective route adjustments
- Researched and adjusted partner payments to ensure accurate compensation
Education
B.A. - Creative Writing
Columbia College Chicago
Chicago01-2010
A.A. - Mass Communications
Prairie State College
Chicago05-2009
Skills
- Calendar management
- Customer satisfaction strategies
- Team collaboration and leadership
- Technical troubleshooting
- Data entry and organization
- Remote client support
- Guest relations and services
- Food preparation and hygiene
- Google Docs and Suite proficiency
- English communication skills
- Customer retention strategies
- Organizational workspace management
- Phone client interaction and etiquette
- Feedback analysis and resolution
- Employee engagement initiatives
- Recruiting and staffing strategies
- Administrative experience in office settings
- Zendesk proficiency for customer support
- Bookkeeping and financial management
- Brand awareness development
- Office record organization techniques
- Data-driven decision making skills
- Process improvement methodologies
- Inventory management systems knowledge
- Computer literacy across platforms
- Support management for customer inquiries
- Restaurant management experience
- Cross-functional customer service initiatives
- Chat specialist skills for online support
- CRM system proficiency for client management
- Customer personalization techniques in service delivery
Certification
ServSafe, 01/01/19
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Cook
Westwood of Niles
12.2025 - Current
Night Auditor/ Breakfast Cook
JSK Hospitality
01.2025 - Current
Technical Support Representative
Apple Kelly Connect
05.2022 - 09.2023
Assistant Teacher
First Baptist Preschool and Kindergarten
11.2019 - 02.2020
Owner/Operator
Loopi Livvi's Bakery & Cafe(*On Hiatus)
02.2018 - 01.2022
Retention Specialist
Transcom USA (Remote)
08.2017 - 02.2018
Restaurant Care Specialist
Grubhub, Inc.
04.2016 - 05.2017
Uber Driver Support
Wilson HGC
10.2015 - 03.2016
B.A. - Creative Writing
Columbia College Chicago
A.A. - Mass Communications
Prairie State College