Hi, I’m
APRIL TAYLOR
Cordova,TN
Summary
Multi-faceted, efficient, and reliable Operations Administrative professional with rich experience supporting Financial Advisors, Sales Assistants, Plan Administrators, and customers with over 15 years in the financial services industry. Excellent interpersonal, phone, and digital communication skills.
Overview
16
years of professional experience
Work History
B. Riley Wealth Management
Annuities and Insurance Coordinator
05.2021 - Current
Job overview
- Maintains all corporate and individual state insurance licensure.
- Process carrier appointments, change of broker-dealer requests, and selling agreements.
- Provides networking support to representatives for linking of outside positions (i.e. annuity contracts & limited partnerships) to brokerage accounts.
- Administrator of the National Insurance Producer Registry Database for the firm and all Financial Advisors
- Assists in SEC and FINRA Regulations to include preparation of various types due diligence materials, investment reports, and transaction logs for compliance purposes.
- Firm-wide trouble-shooting resource for outside branches and independent representative for all account related activity.
- Interacts maturely and effectively among clients, representatives, and internal departments (i.e. Wealth Management Services / Compliance / Principal Review Desk / Accounting).
- Routes operational communications, including FCC electronic communication.
- Trains and assists Financial Advisors and Sales Assistants in completing AnnuityNet transactions.
- Assists Director of Annuities & Insurance with Selling Agreements, monthly reports and administrative support.
- Assists with onboarding/transitioning new Financial Advisor recruits
American Trust Retirement
Administration Specialist
08.2019 - 04.2021
Job overview
- -Analyze annual or mid-year census information from clients and compete annual nondiscrimination testing requirements
- -Calculate employer allocation projections
- -Prepare Form 5500 and other government filings as required such as Form 8955SSA, Form 5558, and Form 5330
- -Reconcile employer plan financial statements
Capital Financial Group Inc
Financial Services Representative
10.2018 - 04.2019
Job overview
- Calculated quotes and educated potential clients on insurance options
- Met with at least 10 existing and prospective clients each week to select appropriate insurance policies
- Followed up with customers on unresolved issues
- Tracked the progress of all outstanding insurance claims
- Evaluated the accuracy and quality of data entered into the agency management system
- Determined financial needs by assessing existing coverage and aligning new products and services with long term goals
MassMutual Financial Group
Retirement Account Manager
01.2018 - 10.2018
Job overview
- Managed daily activity and relationships for Defined Contributions Plan Sponsors, Third Party Administrators and Financial Advisors.
- Provided education, customer service, daily support, and training for clients and participants on MassMutual products, systems, and services.
- Provided efficient and responsive assistance to plan sponsors, advisors, and TPA contacts via phone and written correspondence.
- Responsible for departmental plan retention database and action planning for at-risk plans.
First Mercantile Trust Company, a MassMutual Company
Retirement Account Manager
08.2013 - 01.2018
Job overview
- Provided operation support for high-volume financial institution.
- Trained/mentored new associates by providing guidance and support on all aspects of the retirement department.
- Researched audit requests, created and ran plan reviews, generated reports, and maintained records.
- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
MassMutual Financial Group
Customer Service Representative
01.2009 - 08.2013
Job overview
- Effectively managed high-volume of inbound and outbound customer calls.
- Addressed and resolved customer complaints empathetically and professionally.
- Processed withdrawal transactions for participants such as loans, hardships, and termination distributions.
- Worked as a team liaison in order to improve First Call Resolution for our customers and improved service levels.
- Enrolled participants into their retirement plans and accurately document, research, and resolved customer service issues.
Education
University Of MemphisMemphis, TN
BBA from Economics
2008
Skills
- Detail Oriented and Organized
- Strong interpersonal skills
- The ability to prioritize and manage several different tasks at once
- Problem Solving
- Outstanding technical skills Can efficiently navigate through systems/websites to maximize time and resolve service requests
- Verbal/written communication
- Proficient with Microsoft Office Suite
- Excellent time management skills
Licenses
Life, Health and Accident Insurance Producer Licenses
Timeline
Annuities and Insurance Coordinator
B. Riley Wealth Management
05.2021 - Current
Administration Specialist
American Trust Retirement
08.2019 - 04.2021
Financial Services Representative
Capital Financial Group Inc
10.2018 - 04.2019
Retirement Account Manager
MassMutual Financial Group
01.2018 - 10.2018
Retirement Account Manager
First Mercantile Trust Company, a MassMutual Company
08.2013 - 01.2018
Customer Service Representative
MassMutual Financial Group
01.2009 - 08.2013
University Of Memphis
BBA from Economics
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