April Joy Yap

• Coached and developed sales teams, using KPI-driven training strategies to improve solution-based selling.
• Handled end-to-end client issue resolution, troubleshooting concerns, coordinating with internal teams, and providing tailored solutions to drive customer satisfaction.
• Oversaw store opening and closing procedures, ensuring all operational tasks were completed accurately and efficiently.
• Trained new employees and delegated daily tasks and responsibilities.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

• Delivered personalized shopping experiences, guiding customers in building solutions based on their lifestyle and needs.
• Maintained up-to-date knowledge of competing brands and product lines, offering informed product recommendations.
• Ensured the functionality of demo displays and proper merchandising across the Computing and Mobile departments, guaranteeing products were readily accessible for self-service customers.

Achievements

• Recognized among the top 3% of sales advisors on the West Coast for exceptional performance in solution-based selling and customer satisfaction.
• Recognized by the company CEO for delivering the most complete solution-based sales in Hawaii

• Led and supervised a team of 20+ employees, ensuring smooth daily operations and exceptional customer service.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Led weekly meetings with the team leads in order to keep track of training and development for new hires.
• Managed inventory, ordering, and cost control, reducing food waste and optimizing profit margins.

Achievements

• Solely developed and implemented a new employee training guide, improving store efficiency and customer service quality.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Participated in workshops and presentations related to projects to gain knowledge.
• Contributed to a positive team environment by collaborating with fellow interns on group projects.