Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented Insurance Coordinator offering 14 years of experience navigating insurance options in both long- and short-term care facilities; offering dynamic organizational skills and attention to detail. A highly sought-out, organized, and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities, efficently, to meet team goals.
Overview
10
10
years of professional experience
Work History
Insurance Coordinator
Canyone Creeek Family Dentistry And Associates
01.2024 - Current
Obtained prior authorization and precertification for outpatient procedures.
Communicated verification and authorization status updates with several offices to facilitate decision-making for patient admissions and insurance coverage.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
Responded to customer concerns and questions on daily basis.
Supported patients throughout their treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Reconciled accounts receivable to general ledger.
Worked effectively in fast-paced environments.
Proved successful working within tight deadlines and a fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Excellent communication skills, both verbal and written.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Served as liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
Traveling Dental Professional
Cloud Dentistry
05.2022 - 10.2023
Provided professional services and support in a dynamic work environment.
Paid attention to detail while completing assignments.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained extensive knowledge in data entry, analysis and reporting.
Passionate about learning and committed to continual improvement.
Assistant Director
KinderCare Learning Centers
06.2020 - 05.2022
Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Trained and mentored new employees on industry practices and business operations.
Created and updated records and files to maintain document compliance.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Helped management with business operations to align teams, set goals and execute initiatives.
Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Assisted senior leadership in managing all aspects of operations.
Directed work of key team members to create cutting-edge cinematography work.
Helped directors resolve production, casting and budgeting issues impacting station performance.
Updated director about project status, updates and concerns on daily basis.
Interacted with customers to identify business needs and requirements.
Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Lead Dental Assistant
The Dental Method
05.2014 - 08.2019
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
Managed office schedules and calendars to coordinate administrative planning and execution.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Identified appropriate marketing channels and target customers for campaigns.
Planned marketing initiatives and leveraged referral networks to promote business development.
Registered Dental Hygienist at Family and Cosmetic Dentistry, Dr. Nagwa Rofael & AssociatesRegistered Dental Hygienist at Family and Cosmetic Dentistry, Dr. Nagwa Rofael & Associates