Summary
Overview
Work History
Education
Skills
Timeline
Generic

Apryl Barbosa

Fort Myers

Summary

Dynamic and dedicated professional with experience at Ruffgers Dog University, excelling in dog care and customer service. Proven ability to enhance client retention through effective communication and problem-solving skills. Skilled in nail trimming and fostering teamwork, ensuring a safe and enjoyable environment for pets and clients alike.

Overview

5
5
years of professional experience

Work History

Dog Caretaker

Ruffgers Dog University
06.2024 - Current
  • Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
  • Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
  • Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
  • Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
  • Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
  • Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.

Sales Associate

Under Armour
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Kitchen Crew Leader

Sonic Drive-in
05.2020 - 06.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.

Education

Animal Science

South Fort Myers High School
Fort Myers, FL
05.2019

Skills

  • Nail trimming
  • Playtime supervision
  • Senior dog care
  • Leash walking
  • Ear cleaning
  • Dog handling
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength

Timeline

Dog Caretaker

Ruffgers Dog University
06.2024 - Current

Sales Associate

Under Armour
10.2021 - Current

Kitchen Crew Leader

Sonic Drive-in
05.2020 - 06.2021

Animal Science

South Fort Myers High School

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Apryl Barbosa