Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Apryl Fallon

Bedford Park,IL
Apryl Fallon

Summary

Highly motivated and patient professional optician with a proven track record of building and maintaining positive rapport with clients.

Overview

25
years of professional experience

Work History

Bartlett Vision Center

Optician/ Opthalmic Tech
10.2014 - 03.2017

Job overview

  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Learned new catalog of items to present current options to patients.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Performed basic vision testing for new patients.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Contacts and Specs

Optical Manager
05.2007 - 03.2014

Job overview

  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Explained prescriptions, optical terminology and products to customers.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Performed basic vision testing for new patients.

Eye Boutique

Optician
01.2003 - 01.2006

Job overview

  • Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses
  • Instrumental in opening new location, including frame purchasing and building patient lists
  • Overseeing laboratory set up and inventory
  • Helped develop and set up computer software
  • Worked very closely with Dr
  • Lisa Spevacek as we built up new patient base
  • Sole contact lens instructor
  • Commuted between both Schaumburg office and Naperville office.

Eye Boutique

Optician/Lab Tech
01.2002 - 01.2005

Job overview

  • Analyzed test results to develop proper eye care treatment plans
  • Prescribed appropriate therapeutic procedures to correct vision problems
  • Routinely followed up with patients about their post-operative recovery status
  • Instructed patients on the proper care of eyeglasses and contact lenses
  • Cut and mounted lenses in lab
  • Knowledge of proper use of all laboratory tools
  • Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients
  • Confirms that frames were correctly built with facial and eye measurements and optical prescriptions
  • Maintained organized records of customer prescriptions, work orders and payments
  • Obtained detailed medical and personal data for patient charts and records
  • Worked very closely with Larry Prange in learning manufacturing or optical lenses
  • Was in charge of opening office and preparing files for scheduled patients every Sunday
  • Was trained in the process of frame purchasing and statistical sales marketing in preparation for opening further offices
  • Worked closely with patients pre and post lasik in conjunction with Dr
  • Jerry Horn
  • Routinely kept track of ordering optical supplies
  • Routinely ordered lab necessities including lenses and other equipment.

Bloomingdale Optical

Receptionist - Optician
07.1992 - 12.2003

Job overview

  • Started as a receptionist with all reception duties and was trained in time with Tamara Binetti as an optician
  • Took care of all billing for all insurance accepted in our office
  • Instructed patients on the proper care of eyeglasses and contact lenses
  • Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients
  • Confirms that frames were correctly built with facial and eye measurements and optical prescriptions
  • Maintained organized records of customer prescriptions, work orders and payments
  • Obtained detailed medical and personal data for patient charts and records
  • Managed insurance billing
  • Pretested patients for visual field exam, auto refractor and glaucoma test
  • Taught new contact lense patients proper insertion, removal, cleaning and care of contacts
  • Interpreting prescriptions given by optometrists, and offering optical items as per exact specifications given by the clients
  • Keeping necessary database of the clients or patients, and utilizing such information to provide the accurate service
  • Analyzing the client’s requirements, and examining necessary details to offer accurate services
  • Keeping record of necessary size or calculations, to offer laboratory technicians with useful information to grind and insert the lenses into glasses also able to grind and mount lenses in a timely manner for waiting patients.

Education

College of Dupage
Glen Ellyn, IL

Associates in Sciences

Skills

  • Child vision proficiency
  • Frame repair specialist
  • Astigmatism causes and treatments understanding
  • Tinting expertise
  • Proficient in vision therapy
  • Presbyopia knowledge
  • Worked with children and have knowledge of visual field training
  • Trained in teaching new contact lens wearers; proper insertion, removal, cleaning, care and health techniques
  • Worked with Dr Jerry Horn regarding lasik requirements and aftercare of his patients
  • Extremely proficient of insurance billing and coverage knowledge
  • Proficient in adjustments of all types of material and mounts of frames
  • Easily able to work in all areas of office from reception to lab, to dispensary, sales, and handling sales representatives
  • Knowledgeable and educated in pre-testing patients

  • Insurance Billing
  • Eyewear trends
  • Insurance Verification
  • Customer Service
  • Optical orders
  • Visual acuity testing
  • Contact lens fitting
  • Eyewear brands
  • Transaction Processing
  • Computer Skills
  • Retail Sales
  • Product Upselling
  • Corrective lens options
  • Frame fitting
  • Contact lens care
  • Eyeglass repair
  • Display building
  • Order Preparation
  • Supply Management

Timeline

Optician/ Opthalmic Tech

Bartlett Vision Center
10.2014 - 03.2017

Optical Manager

Contacts and Specs
05.2007 - 03.2014

Optician

Eye Boutique
01.2003 - 01.2006

Optician/Lab Tech

Eye Boutique
01.2002 - 01.2005

Receptionist - Optician

Bloomingdale Optical
07.1992 - 12.2003

College of Dupage

Associates in Sciences

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Apryl Fallon