Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Apryl Hawkins

San Bernardino,CA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

RapidFire Safety & Security
Riverside, CA
10.2021 - Current
  • Assisted office manager with AP, AR, accepting and processing payments, scheduling inspections, submitting to compliance engine, placing systems on test.
  • Complete code changes and log service calls while troubleshooting issues with customers.
  • Resolve issues with and for upset customers with first class customer service and a true empathy for the situation.
  • Order parts, coordinate various inspections, and fire finals.
  • NetSuite Superuser includes creating cases, updating locations and contacts, updating address, emails, contacts etc.

Lead Teller Operations Specialist

Wells Fargo BankN.A.
Redlands, CA
01.2013 - 09.2021
  • Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies to the Compliance Department.
  • Maintained a thorough understanding of applicable laws and regulations pertaining to banking operations.
  • Developed training materials and conducted onboarding sessions for new tellers on proper cash handling procedures.
  • Collaborated closely with other departments within the organization in order to coordinate activities across multiple areas.

Cage Operations Supervisor

San Manuel Indian Bingo & Casino
Highland, CA
10.1999 - 12.2013
  • Trained new employees on proper job functions and company policies and procedures.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strong relationships with customers through excellent customer service practices.
  • Maintained accurate records of employee attendance and performance reviews.
  • Trained, mentored and motivated employees to maximize team productivity.

Education

Associate of Science - License Vocational Nurse

Concorde Career College
San Bernardino, CA
11-2003

Skills

  • Clerical Support
  • Data Entry
  • Travel Coordination
  • Filing
  • Calendar Management
  • Mail handling
  • Scheduling
  • Appointment Scheduling
  • Supervising staff
  • Staff Motivation
  • Professional Communication
  • Data entry documentation
  • Administrative operations
  • Phone call answering
  • Computer Skills
  • Technical Support
  • Time Management
  • Multitasking and prioritization

Accomplishments

  • NetSuite SuperUser
  • Positive and encouraging
  • Multitasker
  • Critical thinker
  • Organized
  • Fast and energetic learner

Timeline

Administrative Assistant

RapidFire Safety & Security
10.2021 - Current

Lead Teller Operations Specialist

Wells Fargo BankN.A.
01.2013 - 09.2021

Cage Operations Supervisor

San Manuel Indian Bingo & Casino
10.1999 - 12.2013

Associate of Science - License Vocational Nurse

Concorde Career College

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Apryl Hawkins