Highly motivated, with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Master Cosmetologist
Self Expression Studios / Sara Berry
03.2022 - Current
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
Sales Associate
L'Oreal Cosmetics
03.2020 - 04.2025
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged with customers to effectively build rapport and lasting relationships.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Cosmetology Student
Central Georgia Technical College
02.2019 - 12.2021
Welcomed customers with professional approach and provided friendly, knowledgeable assistance.
Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Assisted front desk by answering phone calls, taking appointments and checking clients in.
Offered exceptional service and support to walk-in and scheduled customers.
Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Trained 15-30 team members in successful strategies to meet operational and sales targets daily, hourly, weekly, monthly, and yearly through sales and engagement with customers.
Recruited, interviewed, hired and trained all new hire candidates : filed candidate's documentation per loss prevention standards.
Engaged and interacted with customers to create positive shopping experiences and generate repeat customers to drive revenue growth.
Managed opening and closing procedures including counting contents of the registers, and daily business receipts and media.
Established and optimized schedules to keep coverage and service in line with forecast demands and payroll.
Accepted delivered packages, verified products and checked delivery totals daily to keep system records current and accurate.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.