Apryl Lucas
Rangely,CO
Summary
Proven track record in enhancing cleanliness and customer satisfaction at Rangely District Hospital, demonstrating exceptional sanitation procedures and empathy towards patients. Skilled in cash handling and fostering positive relations, significantly improving service efficiency and safety standards. Achieved a notable increase in repeat business through meticulous attention to detail and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
Rangely District Hospital
03.2022 - 05.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Assistant Store Manager
Loaf 'N Jug
06.2019 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Front Desk Receptionist
Budget Host Inn
05.2017 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
High School Diploma -
Shoshone Bannock Jr/Sr High
Fort Hall, ID05.2007
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Patience and Empathy
- Time management skills
- Customer Relations
- Written and verbal communication
- Basic Math Competence
Timeline
Environmental Services Housekeeper
Rangely District Hospital
03.2022 - 05.2023
Assistant Store Manager
Loaf 'N Jug
06.2019 - 02.2020
Front Desk Receptionist
Budget Host Inn
05.2017 - 04.2018
High School Diploma -
Shoshone Bannock Jr/Sr High
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