Summary
Overview
Work History
Education
Skills
References
Timeline
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APRYL MORENO

APRYL MORENO

Los Gatos,CA

Summary

Apryl is a customer-focused individual with a passion for delivering exceptional service. She has strong interpersonal skills with a talent for effectively addressing concerns, and is committed to improving customer satisfaction and driving positive outcomes. Apryl is an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. She is skilled in rapidly acquiring new knowledge and applying it effectively. Apryl is driven by a passion for continuous learning and successfully navigating change.

Overview

18
18
years of professional experience

Work History

Client Relations Assistant

Davis Financial Management
Campbell, CA
09.2022 - Current
  • Used filing systems to improve document management and organization.
  • Handled confidential information with discretion and integrity.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Answered phones and routed voicemails to respective employees.
  • Greeted visitors, clients and guests in a professional manner.
  • Maintained front desk to provide positive first impression.
  • Received and distributed mail, letters and packages.
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Gathered and sorted data for reports and files.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Archived confidential material using established procedures.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

File Clerk

The Law Firm of J. Hector Moreno Jr. & Associates
San Jose, CA
06.2021 - 09.2022
  • Scheduled and documented file destruction in accordance with company policy and legal requirements.
  • Processed incoming mail by sorting, batching, and distributing documents for filing.
  • Scanned documents into electronic database system for archiving purposes.
  • Performed data entry tasks related to filing activities.
  • Sorted or classified information according to content, purpose or user criteria.
  • Provided administrative support as needed, including data entry and document preparation.
  • Prepared labels for new files and folders as needed.
  • Classified information into chronological, alphabetical, or numerical order.
  • Conducted regular file purges to eliminate outdated or unnecessary documents.
  • Scanned or read incoming materials to determine classification or filing.

Front Desk Receptionist

City Sports Club
SAN JOSE, CA
05.2018 - 09.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted with scheduling appointments for clients and visitors.

Hostess

YaYa's Restaurant
Denver, CO
02.2007 - 03.2008
  • Accepted payments from guests for dine-in and take-out foods.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted guests upon arrival and escorted them to their tables.
  • Took reservations from patrons by phone or online.
  • Provided excellent customer service by addressing customer needs promptly.

Education

High School Diploma -

The Kings Academy
Sunnyvale
06-2003

Some College (No Degree) - Biblical Studies

Northern California Bible College
Campbell

Skills

  • Positive and professional
  • Fast learner
  • Data confidentiality
  • Computer skills
  • Conflict resolution
  • Relationship building
  • Flexibility and adaptability
  • Call reception
  • Client interaction
  • Online research
  • File and record keeping
  • Administrative tasks
  • Operations support
  • Business correspondence
  • Problem-solving
  • Attention to detail

References

References available upon request.

Timeline

Client Relations Assistant

Davis Financial Management
09.2022 - Current

File Clerk

The Law Firm of J. Hector Moreno Jr. & Associates
06.2021 - 09.2022

Front Desk Receptionist

City Sports Club
05.2018 - 09.2018

Hostess

YaYa's Restaurant
02.2007 - 03.2008

High School Diploma -

The Kings Academy

Some College (No Degree) - Biblical Studies

Northern California Bible College

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APRYL MORENO