Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Wow Cargo Trailers
01.2024 - 04.2025
Greet and check in patients upon arrival
Answer and direct phone calls in a professional manner
Schedule and confirm patient appointments
Verify insurance coverage and collect co-pays
Maintain and update patient records using EHR systems
Prepare patient charts and ensure documentation accuracy
Manage incoming and outgoing correspondence (email, mail, fax)
Maintain a clean and organized reception area
Assist with billing and coding support as needed
Coordinate referrals and obtain prior authorizations
Communicate effectively with patients, providers, and staff
Medical Receptionist
THE OAKS NURSING AND PERSONAL CARE HOME
02.2020 - 07.2022
Warmly greet and check in patients upon arrival
Answer multi-line phones and route calls to appropriate staff
Schedule, reschedule, and confirm patient appointments
Verify patient information and insurance eligibility
Collect co-pays and process payments
Maintain and update electronic health records (EHR)
Handle patient intake forms and ensure accurate documentation
Coordinate referrals, prior authorizations, and follow-up appointments
Manage incoming mail, emails, and faxes
Maintain a clean and welcoming front desk and waiting area
Provide clear information about office procedures, wait times, and services
PCA Personal Care Assistant
THE OAKS NURSING AND PERSONAL CARE HOME
09.2021 - 12.2021
Assist clients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
Help with mobility support, such as transfers, walking, or using assistive devices
Monitor and record vital signs, such as blood pressure and temperature
Provide companionship and emotional support
Assist with meal preparation and feeding as needed
Remind clients to take medications on time
Perform light housekeeping, including laundry, dishwashing, and tidying up
Support clients with transportation to appointments or errands
Report changes in a client’s condition to the supervising nurse or family members
Ensure a safe, clean, and supportive living environment