Apryl Wilhite
Saint Louis,Missouri
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Mail Handler
USPS
Saint Louis, MO
10.2023 - Current
- Operated automated sorting machines to efficiently process incoming and outgoing mail.
- Maintained accurate inventory of mail supplies and equipment for optimal workflow.
- Assisted in training new employees on mail handling procedures and safety protocols.
- Ensured compliance with postal regulations during sorting and distribution processes.
Store Manager
Dollar General
Saint Louis, MO
05.2020 - 09.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associate.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Walmart
10.2010 - 02.2020
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Academic Studies
James B Dudley High School
Greensboro, NC05.1999
Skills
- Directed team operations to enhance collaboration and productivity
- Facilitated training and development initiatives to enhance employee skills and performance
- Oversaw daily operations and strategic planning for store management
- Assisted in promoting products and services to customers Supported sales teams in achieving targets through effective communication Contributed to customer satisfaction by addressing inquiries and providing product information
- Facilitated connections with clients to foster positive relationships Supported team members in managing client interactions effectively Assisted in resolving client inquiries to enhance satisfaction
- Assisted teams in achieving project goals through effective guidance and support Fostered a collaborative environment to enhance team performance Provided coaching to team members to develop their skills and capabilities
- Assisted in operating point of sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities
- Cultivated customer-oriented strategies to enhance service delivery
- Executed merchandising strategies to enhance product visibility and drive sales
- Executed bank deposit procedures to ensure accurate and timely processing of financial transactions
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Executed opening and closing procedures to maintain operational efficiency Supported team members in adhering to established protocols Assisted in training new staff on procedural compliance
Timeline
Mail Handler
USPS
10.2023 - Current
Store Manager
Dollar General
05.2020 - 09.2023
Assistant Manager
Walmart
10.2010 - 02.2020
Academic Studies
James B Dudley High School