Apryl Williams
Edmond,OK
Summary
Dedicated professional with a passion for leveraging technology to drive successful project outcomes. Over 11 years of experience in customer service, research, and data entry. Eager to transition into a Technology Project Management role, bringing strong organizational skills, attention to detail, and the ability to manage multiple tasks to ensure project success. Certified in Project Management by Google Coursera.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modivcare
09.2022 - 02.2024
- Efficiently captured and documented client inquiries, leveraging technology tools for streamlined processes.
- Collaborated with cross-functional teams to escalate and resolve technical issues promptly.
- Educated clients on technology solutions and enhancements with meticulous attention to detail.
- Ensured data accuracy by inputting precise information into systems and databases.
Hostess
Remington Park Casino
05.2013 - 05.2022
- Addressed guest concerns promptly, utilizing technology platforms to track and resolve issues.
- Provided courteous assistance and information to callers, leveraging digital communication channels.
- Supported waitstaff by utilizing technology systems to streamline dining experiences for guests.
- Conducted monetary transactions accurately and efficiently using point-of-sale systems.
Title Clerk
Fowler Toyota
05.2019 - 04.2021
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK12.2016
Skills
- Project Management
- Customer Service
- Communication
- Attention to Detail
- Adaptability
- Multitasking
- Data Entry
Certification
- PMP - Project Management Professional
Timeline
Customer Service Representative
Modivcare
09.2022 - 02.2024
Title Clerk
Fowler Toyota
05.2019 - 04.2021
Hostess
Remington Park Casino
05.2013 - 05.2022
Bachelor of Science - Business Administration
Oklahoma State University