Apryl Williams
Augusta,GA
Summary
Results-driven professional with thirteen years of experience in building strong customer relationships and four years in management. Proven ability to deliver impactful presentations and communicate effectively, aiming to leverage expertise within a reputable organization.
Overview
5
5
years of post-secondary education
22
22
years of professional experience
Work History
Warehouse associate
Amazon Fullfillment center
Appling, Georgia
08.2025 - Current
- Received and processed incoming shipments for accurate stock management.
- Prepared orders for shipment by selecting and packing items correctly.
- Operated forklifts and pallet jacks to move inventory efficiently.
- Followed safety protocols to ensure a safe working environment for all staff.
Barista
Kroger
Augusta, GA
01.2017 - 08.2024
- Creating wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores.
- Managed customer line efficiently during busy periods. providing quick and efficient service.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled morning rush of customers efficiently of customers daily with efficient, levelheaded customer service.
- Infection prevention and maintaining store presentation and professionalism by cleaning and sanitizing work areas daily.
- Collaborated with team members to facilitate seamless service during peak hours.
- Monitored inventory levels and restocked supplies.
- Leading on the job training for new hires in both group and one-on-one settings.
- Handled cash register transactions accurately and efficiently with customers.
Office Manager
Trust N Care Services of America
Augusta, GA
01.2020 - 03.2022
- Establishing workflow processes, monitoring daily productivity, and implementing modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems to ensure organized access to documents.
- Coached new hires on company policies and processes, while managing teams to optimize production.
- Approved time off requests for employees., assisting employees with tax and deduction changes and direct deposit setup/changes.
- Updated tax, deduction, and direct deposit information into Zenefits system for payroll processing.
- Organized office supplies and maintained inventory for efficient usage.
- Trained new staff on office procedures and company protocols.
- Maintained filing system for records, correspondence and other documents.
- Managed daily office operations and ensured a productive work environment through effective organization and support.
Assistant Store Manager
Family Dollar
01.2017 - 01.2020
- Managed opening and closing procedures, implementing changes to improve efficiency of daily activities.
- Addressed customer concerns in collaboration with manager/district manager, contributing to an 80% increase in customer satisfaction ratings over 2 years.
- Managing opening and closing procedures and implementing recommended changes to enhance efficiency of daily activities.
- Operated cash register to process customer transactions efficiently.
- Arranged merchandise and displays to highlight new products and promotions to feature new products and promotions.
- Coached established and new sales associates on product specifications, sales incentives, and selling techniques, enhancing overall customer satisfaction ratings.
Childcare Provider
Children Unique Daycare
01.2009 - 01.2017
- Managing safety and security of all children under care.
- Observed play activities to identify positive behaviors and areas for improvement, implemented behavior redirection to enhance child development.
- Observed play activities to identify positive behaviors and areas needing improvement.
- Introducing children to educational games and activities to boost learning.
- Consulted with families to discuss children's activities and behaviors, fostering collaborative support for each child's growth.
- Ensured safety and security of all children in care, creating a secure environment conducive to learning and play.
- Sanitizing dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative and Sales Coach
Bellsouth Telecommunications
Augusta, GA
01.2005 - 01.2009
- Handled inbound calls and client service queries, responded to customer questions about products and services, facilitated fund transfers and refunds, generated leads that converted into prospective consumers, and assessed client needs to enhance customer satisfaction.
- Managed sales activities to drive revenue growth., service and customer experience initiatives.
- Met and exceeded assigned team sales goals.
- Consistently demonstrating excellent leadership and coaching skills.
- Coached and counseled personnel on development opportunities to enhance skills and performance.
- Guided team members through performance improvement strategies. personnel on opportunities.
- Acknowledged team members for meeting and exceeding performance metrics.
- Ensured accountability by addressing performance issues with team members.
- Performing role play with personnel on a regular basis to demonstrate what right looks like.
- Facilitation weekly personnel training and educational sessions.
- Staffed and scheduled personnel for various roles.
- Conducted recruitment processes to fill staffing needs. for staffing needs.
- Conducted new hire orientation, instruction and training.
- Monitored representative calls to ensure quality standards. and auditioning.
Education
Georgia Southern University -
Georgia Southern University
Statesboro , Georgia 01.1997 - 01.1999
College Bound Diploma -
Westside High School
Augusta , GA 08.1992 - 01.1996
Skills
- Inventory management
- Inventory control
- Order processing
- Safety compliance
- Time management
- Customer satisfaction
- Problem solving
- Staff training and development
- Clear communication
- Dispute resolution
Timeline
Warehouse associate
Amazon Fullfillment center
08.2025 - Current
Office Manager
Trust N Care Services of America
01.2020 - 03.2022
Barista
Kroger
01.2017 - 08.2024
Assistant Store Manager
Family Dollar
01.2017 - 01.2020
Childcare Provider
Children Unique Daycare
01.2009 - 01.2017
Customer Service Representative and Sales Coach
Bellsouth Telecommunications
01.2005 - 01.2009
Georgia Southern University -
Georgia Southern University
01.1997 - 01.1999
College Bound Diploma -
Westside High School
08.1992 - 01.1996