Apryll Rankin
Evansville,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Consumer Specialist
Enfamil
Evansville, IN
12.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answer Team Specialist
CVS HEALTH CORPORATION
Evansville, IN
05.2016 - 12.2022
- Trained new employees on daily tasks and procedures to teach staff [Type] skills, resulting in knowledgeable and high-performing team.
- Provided guidance to less experienced staff members when needed in order to improve their knowledge base.
- Resolved conflicts among team members through active listening and problem solving techniques.
- Provided customer service to internal and external clients, responding to inquiries in a timely manner.
- Coordinated cross-functional teams to ensure successful completion of projects.
- Monitored team performance against established key performance indicators.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education
Certificate - Medical Specialist
Harrison College - Indianapolis
Evansville, IN06-1994
Skills
- Customer Segmentation
- Brand Awareness
- Cross-Selling and Upselling
- Complaint Handling
Timeline
Consumer Specialist
Enfamil
12.2022 - Current
Answer Team Specialist
CVS HEALTH CORPORATION
05.2016 - 12.2022
Certificate - Medical Specialist
Harrison College - Indianapolis