Aprylle Avila
Santa Monica,CA
Summary
Dedicated professional with extensive experience in healthcare operations. Proven track record in leading quality improvement initiatives and training programs, fostering a culture of collaboration and accountability to optimize patient care across specialty departments.
Overview
7
7
years of professional experience
Work History
Associate Operations Manager
Providence St. John's Physician Partners
Santa Monica, CA
04.2025 - Current
- Oversee daily operations for two specialty departments—Nephrology and Rheumatology—ensuring efficient patient flow, high-quality administrative support, and timely coordination of care
- Partner with providers, clinical staff, and other interdisciplinary teams to standardize workflows, improve access, and enhance continuity of care across both clinics
- Manage patient scheduling, provider templates, referral coordination, and complex authorization processes
- Lead quality improvement initiatives that strengthen documentation accuracy, follow-up appointment compliance, and adherence to organizational and regulatory standards
- Develop onboarding materials, competency checklists, and training programs tailored to Nephrology and Rheumatology workflows, improving staff readiness and consistency
- Lead hiring, onboarding, coaching, and performance evaluations for administrative staff across both departments, fostering a culture of accountability and patient-centered service
- Facilitate regular department meetings to review performance metrics, share operational updates, communicate process changes, and resolve workflow challenges
- Manage staffing assignments, resource allocation, and workload distribution across both clinics to support efficiency and meet patient care demands
- Partner with operational and financial leadership to monitor productivity, optimize staffing models, and support cost-effective clinic operations
Clinic Operations Supervisor
Providence Cancer and Breast Centers
Santa Monica, CA
07.2023 - 04.2025
- Collaborate with department leadership to establish patient care processes and workflows
- Maintain quality control programs and partner with risk, quality, and clinical services departments for continuous improvement
- Supervise daily functions, administrative tasks, and workflow procedures
- Conduct training sessions and orientation programs for new personnel
- Evaluate Quality Improvement Initiatives among administrative staff, ensuring a 95% follow-up monthly appointment rate and progress notes completion
- Manage scheduling (clinic, surgery, and infusion) and authorization processes Lead the EPIC superuser initiative within the department
- Develop administrative competencies and onboarding material for new hires Interview new hires, oversee orientation, training, and compliance, and conduct performance appraisals
- Facilitate regular department meetings to communicate information, new practices, and address issues
- Develop detailed implementation plans and support front-line staff in their efforts
- Project Lead for the Cancer Institute's Quality and Accreditation Committee
Asst. Director Performance Improvement & Risk Mgmt
UHS, Canyon Ridge Hospital
Chino, California
08.2022 - 06.2023
- Assisted the Performance Improvement Committee in the coordination of performance improvement activities throughout the facility
- Assisted department heads in providing necessary direction to carry out performance improvement functions
- Communicated necessary information among departments to address problems or opportunities regarding the improvement of patient care in an acute psychiatric setting
- Managed data related to hospital-wide reviews of performance
- Facilitated meetings to present data, reports, key findings and assist with action plans and implementation
- Investigated hospital incident occurrences and conducted regular safety inspections and audits
- Interacted with patients and families to increase patient/family satisfaction and/or to diffuse potential litigious occurrences
- Analyzed OPPE performance data, generating reports for 25 physicians in the Medical Executive Committee
- Prepared and co-facilitated the monthly Patient Safety Council meeting to assure all safety related concerns are addressed
Administrative Specialist
UCLA Health
Santa Monica, California
05.2020 - 08.2022
- Corresponded with Unit Director, Clinical Nurse Manager, administrative nurses, and staff to ensure department compliance
- Responsible for timely and accurate patient billing in EMR (Epic)
- Consistently updated Unit Practice Council and department leadership regarding nursing analytics (falls, pain dose-to-score, hypertension, HCAPHS measures)
- Assisted with onboarding and orientation of all staff members
- Managed facilities and IT service requests and assisted in the resolution of problems that arose
- Worked closely with all department staff members to ensure all competencies and certifications were in compliance
- Served as a member of UCLA's Perinatal Equity, Diversion, and Inclusion (EDI) Coalition
- Collaborated as quality improvement member of UCLA Santa Monica's Perinatal Unit Practice Council
Asssitant Administrator
Careline Homecare Services
Lake Forest, California
07.2018 - 03.2020
- Assisted in the recruitment of Home Care Aides and CNA's including pre-employment process such as screening applicants, verifying records, and background checks
- Verified licensure and certification as required by law and policy prior to employment
- Ensured maintenance of records to support competencies of all personnel Prepared all employees' payroll information to be submitted on time
- Represented the company in meetings, seminars, industry associations and related groups
- Worked closely with marketers in connection with issues, contract reviews, and timely submissions of service agreements
- Reviewed weekly operation reports, productivity, and agency financial statements to ensure the company is on target with budget goals
- Created care plan to assist patients in achieving optimal level of health despite barriers
- Regularly monitored and assessed elder patients
- Arranged in-home help, house care, and transportation for elders
- Addressed the changing needs of elders and their loved ones by recommending services that helped to limit or prevent problems
- Served as healthcare advocate for patients and helped schedule their medical appointments
Education
Project Management Certificate -
Cornell University
Ithaca, NY07-2025
Master of Science - Health Care Administration
Purdue Global University
OnlineBachelor of Science - Health Care Management
California State University, Dominguez Hills
Carson, CASkills
- Process optimization
- Operational efficiency
- Staff training and development
Timeline
Associate Operations Manager
Providence St. John's Physician Partners
04.2025 - Current
Clinic Operations Supervisor
Providence Cancer and Breast Centers
07.2023 - 04.2025
Asst. Director Performance Improvement & Risk Mgmt
UHS, Canyon Ridge Hospital
08.2022 - 06.2023
Administrative Specialist
UCLA Health
05.2020 - 08.2022
Asssitant Administrator
Careline Homecare Services
07.2018 - 03.2020
Project Management Certificate -
Cornell University
Master of Science - Health Care Administration
Purdue Global University
Bachelor of Science - Health Care Management
California State University, Dominguez Hills