Apryl "Lynae" Dickey
Supervisor & Customer Service Representative
Haskell,NJ
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Diligent team leader who successfully implements process improvements that enhanced operational efficiency and team productivity, while also demonstrating strong problem-solving and communication skills to drive team success.
Overview
5
5
years of professional experience
Work History
Supervisor
CVS
02.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Leader/Floater
Panera Bread
06.2022 - 03.2023
- Rotated inventory to reduce waste and optimize freshness
- Ensured that all foods were prepared according to health department regulations
- Complied with company service standards and adhered to inventory and cash control procedures
- Performed opening and closing duties such as setting up workstations with necessary supplies
- Trained new team members on proper use of registers and store policies while using approved training materials and information
- Resolved and investigated complaints regarding service, food quality and accommodations
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales Associate
Cariloha
11.2022 - 06.2023
- Increased purchase amounts by cross-selling with similar products
- Organized stockroom shelves according to size, color or style
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Displayed strong telephone etiquette, effectively handling difficult calls
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Understood and followed oral and written directions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Developed trusting relationships with customers by making personal connections
Sales Associate
Conns Home Plus Warehouse
05.2022 - 10.2022
- Adhered to company initiatives and achieved established goals
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Used technology resources to assist customers in locating and selecting items
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Sold various products by explaining unique features and educating customers on proper application or usage
- Performed cashier duties such as accepting payments, issuing receipts and counting back change
- Handled customer complaints in a professional manner and analyzed customer feedback data to recommend improvements in service quality for self and team
Front End Associate
Winn Dixie
06.2019 - 06.2021
- Collaborated closely with coworkers on special projects or tasks as assigned by manager
- Computed purchases/ Utilized point-of-sale system to process cash, credit card, check and gift card payments
- Maintained knowledge of sales and promotions, return and exchange policies as well as security practices all while maintaining high customer satisfaction rates
- Organized store by returning merchandise to proper areas and restocked displays
- Greeted customers upon arrival and offered assistance with locating store merchandise
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
Education
High School Diploma -
Saint Cloud High School
St. Cloud, FLSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Microsoft Certified Experience
- Financial management
- Multitasking Abilities
- Office administration
- Sales support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
CVS
02.2023 - Current
Sales Associate
Cariloha
11.2022 - 06.2023
Team Leader/Floater
Panera Bread
06.2022 - 03.2023
Sales Associate
Conns Home Plus Warehouse
05.2022 - 10.2022
Front End Associate
Winn Dixie
06.2019 - 06.2021
High School Diploma -
Saint Cloud High School
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