Shirley Quick

NO WORK FROM 2O20 TIL 2022 DUE TO COVID

Received Inbound calls concerning customers reimbursements on their recall for their vehicles, filed claims to get them their expected funds in an timely manner

Inbound Calls From Customers concerning their HOA payments and their request for approvals to do certain work on their homes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

OUT BOUND CALLS TO BUSINESS OWNERS TO OFFER THEM OUR PAYMENT PROCESSING EQUIPMENT FOR THEIR BUSINESS.

400 TO 500 CALLS ON A ROTARY SYSTEM

AND WE HAD TO HAVE AT LEAST 3 SALES PER DAY.

• Assisted patients with daily living activities, promoting independence and preserving dignity.
• Enhanced patient comfort by providing compassionate and attentive care.
• Completed household management tasks for clients within private home settings.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Maintained detailed records of patient progress, ensuring accurate communication among healthcare providers and continuity of care across multiple visits.