AQEELA AMIR
RI
Summary
Motivated professional, committed to providing customers a positive and comfortable customer experience. Organized and dependable with the ability to multitask priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
UNIT SECRETARY
Lifespan, RI Hospital
04.2022 - 08.2023
- Greeted and interacted with customers to provide information and assist with answer questions
- Registered and verified patient records with most up-to-date information
- Supported office staff and operational requirements with administrative tasks
- Maintained rapport with physicians, nurses and other healthcare personnel
- Received and routed laboratory results to correct clinical staff members
- Provided information for patient admissions and discharges to foster timely processing
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained patient confidentiality in line with HIPAA regulations
- Managed incoming calls and directed to appropriate department
- Managed unit call reception and routed calls to correct department
Shopper
AMAZON
01.2022 - 04.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Demonstrated speed and accuracy in order item selection
- Reviewed orders prior to pick up for accuracy and purchase-by dates
- Fulfilled customer work orders of 130+ items and exceeded production requirements
- Selected best-quality perishable items such as meat and produce
- Reviewed inventory to ensure enough items were in stock
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
HOME TEAM ASSOCIATE
Walmart
12.2020 - 01.2022
- Answered customer inquiries over the phone and in person
- Helped over 50 customers every day with positive attitude and focus on customer satisfaction
- De-escalated upset customers through active listening and providing solutions
- Completed physical inventory counts and handled restocking items
- Resolved concerns with products or services to help with retention and drive sales
- Processed item returns and claims
- Prioritized assignments that changed each day
- Met deadlines in a fast-paced environment
VOLUNTEER Patient Transport Aide
The Miriam Hospital
12.2019 - 03.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff
- Supported patient admissions, discharges, and transfers to promote team productivity
- Maximized patient satisfaction by helping individuals carry out personal belongings
- Cleaned, sanitized, and moved hospital equipment
- Used wheelchairs, stretchers, and movable beds to move patients between hospital locations
- Collected laboratory specimens, dropped off at laboratories and picked up test results
Education
Bachelor of Science - Biology
Rhode Island College
Rhode Island2027
Associate of Arts - General Studies
Community College of Rhode Island
Rhode Island2022
E-Cubed Academy
Rhode Island2020
Skills
- Microsoft Word
- Order Fulfillment
- Critical Thinking
- Emotional support
- Safety protocols
- Medical Records
- Management
- Customer Service
- Patient Reception
- Verification
- Patient Admission
- Call Transfers
- Scheduling Tests and
- Procedures
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
UNIT SECRETARY
Lifespan, RI Hospital
04.2022 - 08.2023
Shopper
AMAZON
01.2022 - 04.2022
HOME TEAM ASSOCIATE
Walmart
12.2020 - 01.2022
VOLUNTEER Patient Transport Aide
The Miriam Hospital
12.2019 - 03.2020
Bachelor of Science - Biology
Rhode Island College
Associate of Arts - General Studies
Community College of Rhode Island
E-Cubed Academy
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