Helping customer find the right cosmetic products to make them feel beautiful inside and out
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Helped store management meet standards of service and quality in daily operations.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Responded to and resolved customer questions and concerns.
Assistant Manager
Windsor Fashions
04.2024 - 08.2024
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Increased sales through effective merchandising strategies and targeted promotions.
Key holder
THB Bagels & Deli
09.2021 - 11.2022
Opening and closing the store every day
Managing the store's security alarm system, including ensuring it's in perfect condition, enabling it, and disabling it when necessary
Storing and protecting the security alarm codes, changing them when necessary
Making sure that the store is always clean and properly organized
Assisting store cashiers at peak periods
Setting employee schedules
Attending to customer requests or inquiries in the store
Filling in for the store manager when required
Sales Associate
ZARA
07.2020 - 08.2021
Selling and restocking the shop floor
Greeting and assisting customers while fulfilling the company's 6 minimum core values
(Creativity, Adaptability, Leadership, Passion, Quality above Quality, and Functionality)
Ordering replacement products and preparing products for shipment
Answering telephones and directing customers to the appropriate contact
Cashier/Special Services
Target
04.2019 - 03.2020
Provided tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspires guests and build the basket
Aid over 50 customers a day with any needs and helped problem-solve issues around the store regarding pricing, retail, or even personal complications
Organized several areas around the store all while greeting the guest
Dean's List, 04/01/22, Completion of 12 to 14 computable semester hours, while having no missing grade, grade of 'I,' or grade less than 'C,' and attaining a semester average of 3.60 or above.
The National Society of Leadership and Success (NSLS), 08/01/21, This prestigious honor is awarded to only a small percentage of Morgan State University students. Achievement of a 3.3+ GPA provides you the distinguished honor to join the NSLS as a Presidential member.