Aqila Sukhyani
Roanoke,TX
Summary
A highly talented teller with huge experience in efficiently processing daily transactions for personal and commercial account holders, providing excellent customer service. Utilizing sales techniques to recognize the needs of customers and match those needs to available products and services. Outstanding customer service contributions. Strong work ethic with punctuality and commitment ti achieving results.
Overview
20
20
years of professional experience
Work History
Sales Associate/Customer Service
Neiman Marcus Last Call
12.2013 - Current
- Achieved goals, by 100% three months in row at all times during my tenure
- Answered customers' questions, and provided information on procedures
- Counted money in cash drawers at beginning of shifts to ensure that amounts were correct and that there was adequate change
- Issued receipts, refunds, credits, and change due to customers
- Monitored checkout stations to ensure it staffed appropriately
- Processed merchandise returns and exchanges
- Received payment by cash, check, credit cards, vouchers, and automatic debits
- Maintain organized make merchandise presentable to drive sales
- Trained and developed new sales associate to boost sales by improving sales techniques and company procedures
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Bank Teller/Customer Care
Bank of America
05.2004 - 11.2007
- Maintained and balanced cash drawers
- Trained new tellers on banking system
- Assisted customer with opening new accounts, introduced them to newly available products which best fit their needs
- Handled vault, safe deposit, ATM, and night drop activities
- Met sales referral goals by identifying and selling association products and services beneficial to the customer needs
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Turned in excess cash to maintain drawer security.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Bank Teller/Customer Care
PNC Bank
- Cash customer's checks, verify identification requirements and check account balances according to bank policies
- Response and assisted customers with account inquiries and updates
- Help solving disputes/issues regarding client transaction
- Used bilingual abilities in approaching prospective clients to become part of PNC family
- Welcome customers and offered best of services available to cater client's needs
Education
High School Diploma -
Park View High School
Sterling, VASkills
- Customer relationship development
- Money Handling
- Professionalism and Courtesy
- Cash counting
Other Educational Achievements
- Dental Assistant diploma from the State of Texas
- Administrative assistant diploma from computer learning center Virginia
References
- Rafiq Kassim
40 Cimarron dr. Trophy Club, TX 76262
PH: 682-558-1741
- Fatima Nazari
25577 Royal Hunter Aldie, VA 20105
PH: 571-283-4364
Timeline
Sales Associate/Customer Service
Neiman Marcus Last Call
12.2013 - Current
Bank Teller/Customer Care
Bank of America
05.2004 - 11.2007
Bank Teller/Customer Care
PNC Bank
High School Diploma -
Park View High School
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