Amie Quimby
M
Cincinnati,OH
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AGM
Jimmy John's
1 2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Dining Room Manager
Mallard Cove Senior Living
08.2022 - 01.2024
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room
- Optimized workflow by cross-training employees in various roles throughout the dining room operation
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Assistant Manager, Server, and Hostess
Bob Evans Restaurant
06.2018 - 05.2022
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Created employee schedules to align coverage with forecasted demands
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Outback Steakhouse
08.2018 - 05.2019
- Served food and beverages promptly with focused attention to customer needs
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Front Desk Receptionist
Dave & Buster's
11.2015 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed reservations and events
- Point of contact for all operations in the building
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Trained new team members on company procedures, customer service and issue resolution
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific attractions.
Education
Certificate of Completion - Early Childhood Education
Scarlet Oaks CDC
Cincinnati, OHHigh School Diploma - undefined
Princeton High School
Cincinnati, OHCertification
ServSafe Manager Certified, 23827592, 04/10/28
Timeline
Dining Room Manager
Mallard Cove Senior Living
08.2022 - 01.2024
Server
Outback Steakhouse
08.2018 - 05.2019
Assistant Manager, Server, and Hostess
Bob Evans Restaurant
06.2018 - 05.2022
Front Desk Receptionist
Dave & Buster's
11.2015 - 10.2016
AGM
Jimmy John's
1 2024 - Current
Certificate of Completion - Early Childhood Education
Scarlet Oaks CDC
High School Diploma - undefined
Princeton High School