Aqua-Marie Freeman
White Plains,NY
Summary
- Twelve years experiences as an Associate Financial Analyst/Administrative Assistant.
- Excellent verbal and written communication skills; Proven record of accomplishment of meeting deadlines, being highly organized, and ability to organize work and perform multiple tasks with stringent deadlines.
- Comprehensive knowledge of bookkeeping principles as well as accounting standards and practices.
- Knowledgeable with the principles and procedures of maintaining accounting records, journals and ledgers and in-depth accounts payable methods.
- A strongly motivate and organize person that wants to secure a responsible position that utilizes my background, skills, and will offer opportunities for career growth.
- Resourceful and personable Senior Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
- Results-driven Senior Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
20
20
years of professional experience
Work History
Senior Service Coordinator
Community Access Inc
03.2023 - 03.2024
- Enhanced team productivity by streamlining service coordination processes and implementing efficient communication channels.
- Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
- Implemented detailed reporting systems to track key performance indicators and identify areas for improvement.
- Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
- Provide recovery oriented support services and outreach to assigned program participants, as defined by program contractual requirements.
- Assist Program Director in monitoring program records to meet program and contractual standards.
- Assist Program Director in maintaining inventory of program supplies.
- Provide back-up to Program Director when he or she is off site, by guiding staff and dealing with issues, consistent with the direction of Program Director.
- Assist Program Director in coordinating intake and maintaining a full program census.
- Develop and assist in implementing service plans determined by goals of program participants, including reviewing service plans with program participants, identifying progress and revising plans as needed.
- Produce and maintain thorough, accurate and timely documentation in service records of interactions with program participants, services provided, important information and/or events, and contacts with other agencies and service providers, as required by agency policies, and relevant contracts and regulatory agencies.
- Assist program participants by providing education of, advocacy for and monitoring of delivery of care from external service providers, including educating providers on special issues, etc.
- Assist program participants in maintaining apartment free from unsanitary conditions and safety hazards, utilizing individualized strategies, e.g. teaching, feedback, demonstration and other forms of hands-on interventions, as needed.
- Provide referrals for treatment for psychiatric disabilities, substance abuse, and health problems, as dictated by program participants.
- Assist program participants in identifying vocational and educational goals and opportunities, including assessment, support and follow-up, in coordination with Education and Employment Coordinator.
- Assist program participants with conflict resolution, as necessary.
- Provide outreach to program participants who are not indicating their goals or who are not engaged, to offer services to them, and to incorporate outreach in their service plans.
- Utilize harm reduction strategies when working with individuals experiencing drug and/or alcohol related problems.
- Provide crisis intervention, as necessary.
- Provide support and training on skills-building, including but not limited to assertiveness, self advocacy, socialization and housekeeping.
- Maintain quality service by establishing and reinforcing program/agency standards in all interactions with program participants.
- Create or maintain a special project each year (e.g. run a group, participate in the advocacy department, coordinate an activity, etc.).
- Support program participants in submitting work orders regarding apartment repairs and support operations staff in working with tenants as needed.
- Supervise interns as assigned.
- Attend and participate in supervision, meetings and training sessions, as required.
- Provide holiday, evening, and weekend coverage, as necessary.
- Provide coverage for non-assigned program participants, as needed.
- Perform other duties as assigned.
Housing Support Administrator
The Guidance Center Of Westchester
08.2017 - 07.2019
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, validated, and distributed information to employees.
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
Community Service Advocate
Westhab, Inc.
06.2013 - 02.2017
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Advised clients on various legal matters, ensuring they understood their rights and options.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
- Collaborated with fellow advocates and paralegals to maximize efficiency in case management and preparation.
- Mentored junior advocates within the firm, sharing knowledge and experiences to foster career growth among colleagues.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Participated in continuing education opportunities to stay current on industry trends and emerging legal issues.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Negotiated favorable settlements on behalf of clients through effective mediation and negotiation tactics.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Enhanced office efficiency through effective use of technology tools for case management, legal research, and document drafting.
- Demonstrated strong ethical standards in all aspects of practice, upholding the integrity of the legal profession.
- Developed innovative litigation strategies based on extensive knowledge of the law and legal precedents.
- Planned and implemented process improvements and reporting systems to streamline operations.
- Conducted onboarding to acclimate participants to program philosophies and benefits.
- Built a strong professional network through active participation in local bar associations and industry events.
- Drafted clear and concise legal documents, such as motions, briefs, and pleadings for successful presentation in court proceedings.
- Organized community outreach programs, increasing public awareness about important legal topics affecting local residents.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Achieved positive outcomes for clients by providing thorough legal research and drafting persuasive arguments.
- Created business correspondence to foster clear and precise communication with external parties.
- Delivered high-quality representation to clients in court, resulting in favorable judgments and settlements.
- Strengthened cases by identifying key witnesses and procuring essential evidence through thorough investigation techniques.
- Provided pro bono services for underprivileged individuals, ensuring equal access to quality legal representation.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Provided administrative support and research for civil litigation and civil proceedings.
- Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Managed administrative tasks for firm partners and associates.
- Provided key administrative assistance to senior management.
- Supported administration and research processes for civil litigation cases.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
- Answered telephone and coordinated meetings and conferences.
- Created intake sheets for English and Spanish clients and conducted interviews in both languages.
- Worked closely with litigation attorneys to research, complete trial preparations, and create document drafts for court use.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Handled filing systems for both short and traditional real estate transactions.
- Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
- Assisted partners by maintaining and growing firm's local presence within community.
Associate Financial Analyst
MasterCard International
08.2004 - 07.2011
- Evaluated and administered all Supplier Maintenance forms
- Provided essential services to ensure timely, accurate response to inquiries and work with Accounts Payable and the Global Supply Chain
- Coordinated with Financial Systems in the design and Implementation of system enhancements, reporting and functionality improvements
- Collaborated with Global Supplier Management with respect to Supplier Migration Strategy
- Reviewed and updated the Supplier Maintenance Desktop Procedure and Policy Statement
- Evaluated and administered all Supplier Maintenance forms Provided essential services to ensure timely, accurate response to inquiries and work with Accounts Payable and the Global Supply Chain Coordinated with Financial Systems in the design and Implementation of system enhancements, reporting and functionality improvements Collaborated with Global Supplier Management with respect to Supplier Migration Strategy Reviewed and updated the Supplier Maintenance Desktop Procedure and Policy Statement Implemented timely, accurate changes to the MasterCard Oracle Financial Supplier Master File of changes in suppliers’ status and data Developed TIN Match Verification Letter and E-mail template for suppliers Generated quarterly Access reports to monitor user access Worked with regional contacts to ensure timely review and validation of user access for the Supplier Maintenance module Processed monthly entry reports for management validation purposes Administered monthly matching reports to monitor/hold unmatched invoice option Developed management reporting to track and report the number of requests for new suppliers and changes/edits to existing suppliers Assisted with yearly 1099 processing Performed extensive research and reporting on compliance Actively participated in developing audit standards, as well as meeting audit requirements Assist accounts payable specialist in reviewing and matching invoices against purchase orders Perform follow up with vendors on any discrepancies that arise Perform responsibilities of matching vendor invoices to sales order and purchase order documentation for payment Responsible for verifying and processing suppliers, intercompany invoices and employees claims Handle the tasks of reviewing business accounting processes to ensure accurate financial reporting
- Analyzed and tracked trends based on data reporting and recommended and implemented policy and procedure updates.
- Facilitated timely month-end closings through efficient reconciliation of accounts payable and receivable transactions.
- Improved budget management with diligent monitoring of expenses and identifying cost-saving opportunities.
- Supported the finance team during quarterly earnings calls, providing accurate data and insightful analysis to executives.
- Increased efficiency in financial reporting, maintaining strict adherence to deadlines and regulatory requirements.
Senior Coordinator
MasterCard International
08.2004 - 04.2008
- Managed, updated, maintained and distributed all aspects of the CCCO department, including policies and procedure process flow and served as Business Recovery Plan administrator
- Monitored and reported on contract submissions, contract reviews and database management
- Managed all aspects of the CCCO department, Monitored and reported on contract submissions, contract reviews and database management Reviewed and confirmed Sox 404 & 302 compliance with respect to signing/stamping authorizations Collaborated cross-functionally to enhance database efficiencies and to create global management compliance Conducted extensive research and reporting on compliance Actively participated in developing audit standards and meeting audit requirements Processed transferred/terminated employees, updated information and coordinated these updated with business units Provided training on policies and system requirements and functionality Served as Business Recovery Plan administrator for CCCO Developed, coordinated and implemented reporting schedules for senior management and individual business units Managed globally all aspects of access privileges and controls Updated, maintained and distributed CCCO policies and procedure process flow Member of core team for the development and implementation of the Contract Management Strategy & the development of End to End Solution.
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Oversaw change management efforts during major organizational transitions, ensuring minimal disruption to daily operations while maintaining high employee morale.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Optimized resource allocation across projects by closely monitoring progress and proactively addressing potential bottlenecks.
- Implemented cost-saving measures within the department, contributing to significant annual savings without compromising quality or efficiency.
- Improved internal communication channels by revamping intranet content and implementing a company-wide messaging platform.
Education
Bachelor of Science - Accounting And Business Management
National American University
Rapid City, SDSkills
- Staff Training and Development
- Performance metrics analysis
- Service Delivery Optimization
- Customer Satisfaction Monitoring
- Notetaking and documentation
- Telephone communication
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
- Individualized service plans
- Client Advocacy
- Goal Setting
- Community liaison
- Accurate Recordkeeping
- Resource Utilization
- Meeting facilitation
- Record preparation
- Needs Assessment
- Written and verbal communication
- Client Needs Assessments
- CPR/AED
- Interviewing skills
- Service planning
- Client meetings
- Data Analysis
- Staff Oversight
- Community Outreach
- Budget Administration
- Proficient in Microsoft
- Onsite facility tours
- Fundraising coordination
- Grant Writing
Accomplishments
- Diploma Honors
- MasterCard International Heart Award-Operating with the Sense of Urgency (2011)
- Spot Award-Best Customer Support (2007)
- Spot Award-Performing two Job Functions simultaneously (2007)
Education Certification
- Bachelor of Science in Accounting, National American University, 06/2015
- Workplace Administration Certificate, Pace University, 02/2012
- Accounting/Bookkeeping Certificate, Opportunity America, 02/2000
Timeline
Senior Service Coordinator
Community Access Inc
03.2023 - 03.2024
Housing Support Administrator
The Guidance Center Of Westchester
08.2017 - 07.2019
Community Service Advocate
Westhab, Inc.
06.2013 - 02.2017
Senior Coordinator
MasterCard International
08.2004 - 04.2008
Associate Financial Analyst
MasterCard International
08.2004 - 07.2011
Bachelor of Science - Accounting And Business Management
National American University