Aquandra Moore
Customer Service Representative
Rowlett,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FIS Global Solutions
04.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Dillards Distribution Center
03.2012 - 06.2018
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Certified Nursing Assistant
Hickory Heights Nursing & Rehabilitation Center
08.2012 - 10.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
Education
Diploma in Culinary Arts And Operations - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts
Boulder, CO08.2022
Skills
- Grammar
- Process Transactions
- Business Development Understanding
- Coordination
- Document and Records Management
- Order Fulfillment
- Computer Proficiency
- Critical Thinking
- Refund Processing
- Credit Card Payment Processing
- Typing Proficiency
- Recordkeeping Strengths
Timeline
Customer Service Representative
FIS Global Solutions
04.2021 - 07.2022
Certified Nursing Assistant
Hickory Heights Nursing & Rehabilitation Center
08.2012 - 10.2017
Customer Service Representative
Dillards Distribution Center
03.2012 - 06.2018
Diploma in Culinary Arts And Operations - Restaurant And Culinary Management
Auguste Escoffier School of Culinary Arts