AQUANETTA DEW
Alabaster,USA
Summary
A seasoned customer service professional with proven track record in providing high-quality support and resolving issues promptly. Known for strong focus on team collaboration and adapting to changing needs. Expertise in communication and problem-solving ensures reliable and consistent performance.
Overview
30
30
years of professional experience
Work History
Operations Universal Agent
PNC Bank
07.2021 - 06.2025
- MORTGAGE COLLATERAL CENTRALIZED SUPPORT GROUP
- Worked special projects within different department
- Worked mortgage loans to clear stipulations on documents that the underwriter required to be cleared after closing
- CENTRALIZED BOOKING COMMERCIAL LENDING
- Execute varied and complex commercial loan transactions/processes utilizing standard procedures
- Ensure appropriate documentation are available to process commercial loan transactions
- Provide responses and documentation to inquiries and ad hoc requests
- Complete research and provide feedback on workflow and work received
- CENTRALIZED APPRAISAL SUPPORT TEAM (CAST)
- Worked appraisal pipeline report to ensure status of appraisals for on time delivery with appraisal vendors
- Order appraisals/final inspections as requested from Mortgage Loan Officers and Loan Processors through our Collateral Management Services (CMS) system with appraisal vendors
- Process final inspection fees requested by the Collateral Reviewer or Underwriter
- Monitored the support email box
- BBVA MERGER
Processor- Equity Support Team
BBVA
07.2011 - 07.2021
- Processed Home Equity Lines of Credit (Heloc)
- Processed payoffs on Home Equity Lines of Credit
- Ordered appraisals for conventional loans as well as final inspections and PDR’s (Property Data Report)
- Pulled reports on appraisals not delivered in a timely manner and request status updates from the appraisal vendor through CMS (Collateral Mortgage Services)
- Monitored the support mailbox
Claims Service Specialist
ALLSTATE INSURANCE COMPANY
05.2011 - 07.2011
- Maintain positive relationships with customers
- Handle a steady volume of new non-complex claims daily, involving situations such as losses due to theft, fire and lightning.
- Use Nex Gen computer software to document customer interactions and input relevant information pertaining to the customer’s loss
Title Clerk
REGIONS BANK (E-STAFF AGENCY)
04.2011 - 05.2011
- Handled motor vehicle registration and processed legal documents and other state required documents
- Checked for accuracy in all documents and ensured that all required parts of forms were filled out and signed accordingly
- Stayed abreast of changing regulatory information by monitoring DMV websites and ensuring that our practices were in alignment with updated regulations
Post Closing Auditor
MORTGAGEAMERICA INC.
05.2009 - 03.2011
- Confirmed and tracked mortgage loan documents for receipt at Company & Client
- Reviewed closing mortgage documents for proper execution in accordance with compliance
- Worked with closing teams, clients, agents and borrowers to resolve any errors on documents
- Shipped mortgage documents to investors
Loan Documentation Specialist
Wells Fargo Financial (E-STAFF AGENCY)
02.2009 - 05.2009
- Performed a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products
- Processed, closed and conducted compliance for loan products
- Interpreted policies while analyzing applicants, property and documentation
- Ordered all required verifications, documentations and subsequent follow-ups
Sales Associate
AT&T
11.2008 - 01.2009
- Consulted with customers to recommend and sell a variety of AT&T products and services to meet our customers’ needs
- Provided AT&T customers with a positive sales and service experience
- Interacted with multiple online systems while speaking with customers
- Met sales quotas and service objectives in a fast-paced call center environment
Loan Servicing Specialist II
SYNOVUS FINANCIAL CORPORATION
03.2006 - 11.2008
- Reviewed legal documentation for proper completion and compliance on all Commercial, Conventional, Modification and Automobile loans
- Tracked documents accurately and create exceptions clearly and accordingly
- Assured that security interest have perfected on title and UCC loans according to company and state guidelines.
- Monitored mortgage loans for HMDA reporting and accurately inputting required information into the HMDA mainframe system ensuring they are in compliance with federal and state regulations
Post Closing Auditor
Renasant Bank
09.2005 - 03.2006
- Received closed Conventional, FHA and VA mortgage loans from attorney to prepare for audit and ship to our investors within specific time frames to avoid monetary loss and meeting compliance regulations
- Updated system with document status to ensure accurate reporting for management
- Monitored bank mortgage loans for HMDA reporting and ensuring they are in compliance with federal and state regulations
Post Closing Auditor
WACHOVIA MORTGAGE CORPORATION
05.2003 - 03.2005
- Closed Conventional, FHA and VA loans within specific times to avoid monetary loss and meet compliance regulations
- Moved stages as event occurs to ensure accurate reporting for management. Updated system with document status to generate post-closing letters and reports
- Analyzed issues and take common sense approach to problem solving with responsible party
- Reconciled monies shown on HUD-1 to monies shown in system before loan is interfaced with servicing system
Customer Service Representative
WELLS FARGO FINANCIAL ACCEPTANCE
05.1999 - 05.2003
- Provided clerical support for the office staff
- Prepared loan documents for loan closings, process finance purchases on autos
- Greeted customer in a timely and courteous manner
- Assisted with training of branch personnel as requested
- Maintained a balanced cash drawer when receiving and processing customer payments
- Worked collection accounts
Loan Processor
GREENTREE FINANCIAL CORPORATION
04.1997 - 04.1999
- Submitted Conventional loan packages on Mobile Homes to Underwriters for approval
- Audited all legal documents to prepare for funding, verified incoming loan documents within company guidelines and discounted fundable loans
Loan Processor
BANK AMERICA HOUSING SERVICES
05.1995 - 04.1997
- Audited conventional loan documents and various correspondences within company guidelines
- Submitted loan packages, title and insurance policies to Underwriters for approval
Education
Finance
University of Alabama
01.1992
Skills
- Goal oriented
- Client relationship building
- Call center experience
- Appointment scheduling
- Payment processing
- Documenting information
- Clear communication
- Organizational skills
- Customer service
- Teamwork
- Verbal and written communication
- Multitasking
Timeline
Operations Universal Agent
PNC Bank
07.2021 - 06.2025
Processor- Equity Support Team
BBVA
07.2011 - 07.2021
Claims Service Specialist
ALLSTATE INSURANCE COMPANY
05.2011 - 07.2011
Title Clerk
REGIONS BANK (E-STAFF AGENCY)
04.2011 - 05.2011
Post Closing Auditor
MORTGAGEAMERICA INC.
05.2009 - 03.2011
Loan Documentation Specialist
Wells Fargo Financial (E-STAFF AGENCY)
02.2009 - 05.2009
Sales Associate
AT&T
11.2008 - 01.2009
Loan Servicing Specialist II
SYNOVUS FINANCIAL CORPORATION
03.2006 - 11.2008
Post Closing Auditor
Renasant Bank
09.2005 - 03.2006
Post Closing Auditor
WACHOVIA MORTGAGE CORPORATION
05.2003 - 03.2005
Customer Service Representative
WELLS FARGO FINANCIAL ACCEPTANCE
05.1999 - 05.2003
Loan Processor
GREENTREE FINANCIAL CORPORATION
04.1997 - 04.1999
Loan Processor
BANK AMERICA HOUSING SERVICES
05.1995 - 04.1997
Finance
University of Alabama
Similar Profiles
Gene Vences-SanchezGene Vences-Sanchez
Branch Banker at PNC Bank, Pittsburgh National Corporation BankBranch Banker at PNC Bank, Pittsburgh National Corporation Bank
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Holly KuckHolly Kuck
Director of Events at Heritage Golf GroupDirector of Events at Heritage Golf Group