Aquanette Stafford
Winter Haven,FL
Summary
Highly motivated, and detail and results-oriented Analyst with more than 10 years of experience in customer service, data entry, and computer work. Skilled in research, and analysis with a strong commitment to accuracy and excellent customer service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Site Acquisition Specialist
MasTec
10.2023 - Current
- Collaborated with cross-functional teams to ensure seamless project execution from inception to completion.
- Provided exceptional customer service to clients seeking information on services, and general information.
- Researched and verified property titles and ownership based on documents received.
- Analyzed legal descriptions and ensured accuracy by obtaining and filing the correct information.
- Increased efficiency in land title research by implementing a structured approach for reviewing records.
- Maintained strong relationships with property owners, fostering trust and facilitating future projects.
- Expedited project timelines through efficient site identification, evaluation, and negotiation.
- Maintained accurate records of all interactions using tower management software.
- Processed lease applications and ensured adherence to tower laws and company policies.
- Provided exceptional customer service by answering phone calls and addressing inquiries
Leasing Specialist
American Homes 4 rent
02.2021 - 10.2023
- Communicated effectively to collaborate with property and district managers, colleagues, and underwriters to ensure great customer service to prospects and residents
- Ability to work independently or with a team to quickly and accurately resolve escalations to result in customer retention or route to the appropriate department or personnel
- Effectively processed 6 to 10 applications daily with an error rate of less than 3%
- Managed to meet and achieve above average of 120% of sales goals monthly
- Handled 50+ inbound and outbound calls daily
- Continuously obtain top leadership by maintaining top 3 on the leadership board above 100+ agents monthly
- Assisted in the training and development of new hires and recommended improvements to existing processes and procedures to ensure team effectiveness and efficiency
- Utilized various systems and applicant processing systems to include Microsoft Outlook and teams, CRM, Yardi and more.
Leasing Specialist
The Flats At Avalon Park
06.2019 - 08.2019
- Marketed vacant space to prospective tenants through leasing agents, advertising, or other methods
- Acted as liaisons between on-site managers or tenants and owners
- Investigated complaints, disturbances, and violations and resolved problems, following management rules and regulations
- Maintained records of sales, rental or usage activity, or property availability
- Reviewed rents to ensure that they are in line with rental markets.
Leasing Professional
Bell Partners
03.2016 - 03.2018
- Screened applicants for apartment approval based upon community criterion
- Conducted background checks, phone interviews, employment verifications, etc., of all applicants
- Completed new resident forms and entered applicant data into the RealPage Information System
- Organized and managed 264 files to ensure information delivered is accurate
- Solely oversaw 264 apartments every weekend
- Compiled Market Survey Report weekly for Community Manager
- Prospect surveys; passed with an 80 percent or higher
- Meet and exceeded goal to lease 3 apartments a week
- Provided excellent service to all residents, prospects, and visitors of the community
- Maintained a professional image to ensure main office and leasing conditions were immaculate.
Pharmacy Technician
Walgreens
- Utilized Walgreens policies, procedures, and guidelines to accurately process patient prescriptions
- Troubleshooted to obtain missing prescription information and interprets medical abbreviations (sig codes)
- Handled patient prescription requests within HIPAA guidelines and entered refill orders for processing
- Aided pharmacists and communicated issues with senior level technicians as appropriate.
Prime-Time teller
Regions Bank
- Managed $15,000 daily and accurately balanced cash till and safe
- Provided excellent customer service to all customers and non-customers and exceeded sales goals every quarter
- Filed appropriate and correct customer information
- Followed guidelines for Government policies and procedures, in accordance with BSA/AML.
Education
Bachelor Degree in Business Administration -
University of Central Florida
Orlando, FLAssociates in Arts in Accounting -
Valencia Community College
Orlando, FLSkills
- Analytical thinking
- Problem-solving skills
- Documentation And Reporting
- Data Research and Validation
- Data Processing
- Excellent Customer Service
- Computer Skills
- Account Management & Auditing
- Efficient and Detail Oriented
- Problem Solving
- Property Ownership Research
- Legal Description Analysis
Timeline
Site Acquisition Specialist
MasTec
10.2023 - Current
Leasing Specialist
American Homes 4 rent
02.2021 - 10.2023
Leasing Specialist
The Flats At Avalon Park
06.2019 - 08.2019
Leasing Professional
Bell Partners
03.2016 - 03.2018
Pharmacy Technician
Walgreens
Prime-Time teller
Regions Bank
Bachelor Degree in Business Administration -
University of Central Florida
Associates in Arts in Accounting -
Valencia Community College