Aquannette Jackson
Bryan,USA
Summary
Dedicated Customer Service Representative with a strong track record in building client relationships and enhancing customer satisfaction. Collaborates effectively within teams to drive company success and foster partnerships. Results-oriented professional committed to cultivating lasting connections and supporting business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assembly Line Associate
Sanderson Farm
Bryan, Texas
11.2025 - Current
- Operated machinery for efficient assembly of poultry products, contributing to overall production goals.
- Sorted and packaged finished products for distribution, ensuring accuracy and quality control.
- Inspected products for quality and adherence to safety standards.
- Collaborated with team members to enhance production flow and meet daily targets.
- Collaborated with team members to complete tasks quickly and accurately within tight deadlines.
- Assisted in training new employees on assembly line procedures.
- Monitored equipment for proper operation and reported issues promptly.
- Loaded materials onto conveyor belt systems for transportation throughout the facility.
- Organized workstations to facilitate smooth workflow during shifts.
- Identified and removed defective items from the assembly line.
- Communicated effectively with coworkers about production delays or changes in procedure.
- Followed strict sanitation protocols to ensure a clean work environment.
- Followed safety protocols to ensure a safe working environment for all employees.
- Worked closely with supervisors to ensure compliance with company policies and procedures.
Crew Member
Whataburger
Giddings, TX
02.2017 - 01.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Helped customers with orders
- Communicated with customers
- Maintained a positive attitude
- Worked the cash register
- Managed cash register transactions accurately while processing customer payments.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to ensure efficient order fulfillment and delivery.
- Worked in a high-pressure environment
- Maintained quality control
- Helped train new employees
- Prepared food items according to established recipes.
- Prepared food items according to company recipes and quality specifications.
- Operated kitchen equipment and followed safety protocols during food preparation.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Cleaned lobby area by sweeping and mopping floors regularly.
- Disposed of trash and recycling materials to maintain cleanliness.
- Refilled shelves with inventory to ensure product availability.
- Executed administrative tasks efficiently
- Provided excellent customer service to maintain a positive atmosphere for guests.
Line Cook
Tad's Louisiana Cooking
College Station, TX
09.2020 - 02.2021
- Prepared and cooked authentic Louisiana dishes for high-volume service.
- Ensured quality control of dishes by monitoring preparation processes and addressing any discrepancies.
- Trained new employees on cooking techniques and kitchen protocols to enhance team efficiency.
- Collaborated with team to streamline meal preparation and enhance presentation for high-volume service.
- Prepared meals according to recipes and standards.
- Worked in a high pressure environment
- Followed food safety standards to ensure safe handling and storage of ingredients.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Packed customer orders efficiently for takeout service.
- Refilled inventory of supplies on shelves and storage areas.
Customer Service Representative
Riverway Business Services
College Station, TX
10.2019 - 07.2020
- Answered phones, resolving customers' electric bill issues efficiently.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized computer systems to provide effective resolutions for customer inquiries.
- Utilized sales skills to effectively engage customers and drive purchases.
- Employed customer service skills to address inquiries and provide assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer accounts and updated information accurately.
- Created tickets for customer issues, ensuring timely escalation to managers and supervisors.
- Maintained product knowledge to assist customers effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed orders and tracked shipments using company systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Transfer Agent
Adecco Staffing - Office & Industrial (O&I)
College Station, TX
10.2017 - 10.2018
- Processed shareholder transactions and maintained accurate records for client accounts.
- Coordinated client and financial institution communications to streamline operations and minimize processing delays.
- Responded to client inquiries regarding account status and transaction details promptly.
- Supported clients in resolving discrepancies related to account activity, ensuring accurate account management.
- Reviewed documentation for accuracy to prevent delays in transaction processing.
- Performed quality assurance audits on processed documents to verify accuracy.
- Provided timely responses to inquiries from internal staff, external customers, and other financial institutions regarding account status or other issues.
- Facilitated stock or property location for clients, enhancing their access to investment information.
- Conducted training sessions on Microsoft Word and Excel for staff to enhance productivity.
Receptionist/Assistant
Health & Human Services Commission
Bryan, TX
06.2015 - 10.2015
- Assisted clients in processing applications online and via paper, ensuring a smooth submission experience.
- Responded to client inquiries regarding applications and processes, providing clear and accurate information.
- Copied and faxed documents to H&H for application processing.
- Assisted employees with application processing during busy periods.
Education
High school or equivalent - Caldwell, TX
Caldwell High School
Caldwell, TX05-2015
Skills
- Inventory control
- Process optimization
- Basic mathematics
- Computer proficiency
- Microsoft Office suite
- Cash handling and processing
- Multi-line telephone operations
- Analytical skills
- Problem-solving
- Time management techniques
- Communication skills
- Customer support
- Customer engagement
- Interpersonal skills
- Active listening
- Team leadership
- Training coordination
- Stress management techniques
- Conflict mediation
- Documentation
- Grammar
- Typing proficiency
- Office management
- Conversion optimization
- Recruitment strategies
- Call center procedures
Certification
ServSafe, Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales Skills: Influence & Negotiation, Familiar, 08/19
- Scheduling, Familiar, 10/19
- Personality: Hard-Working, Proficient, 09/19
- Customer Service, Familiar, 01/20
- Human Resources Skills: Recruiting, Familiar, 03/20
- Spreadsheets with Microsoft Excel, Familiar, 02/20
- Verbal Communication, Proficient, 01/20
- Problem Solving, Proficient, 01/20
- Customer Focus & Orientation, Highly Proficient, 03/20
Timeline
Assembly Line Associate
Sanderson Farm
11.2025 - Current
Line Cook
Tad's Louisiana Cooking
09.2020 - 02.2021
Customer Service Representative
Riverway Business Services
10.2019 - 07.2020
Transfer Agent
Adecco Staffing - Office & Industrial (O&I)
10.2017 - 10.2018
Crew Member
Whataburger
02.2017 - 01.2025
Receptionist/Assistant
Health & Human Services Commission
06.2015 - 10.2015
High school or equivalent - Caldwell, TX
Caldwell High School