Aquaris Washington
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable on job enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk (Seasonal Temp)
Manpower Staffing
02.2023 - Current
- Assisted with developing data entry processes.
- Developed and maintained databases to store customer information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Coded and processed applications into required electronic formats.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Followed data entry protocols, rules and regulations.
- Conducted audits of existing data entry processes.
DSP Supervisor
Breaking Barriers Current
08.2021 - 08.2022
- Managing caseload
- Assist people in planning and structuring activities
- Complete daily efficient filing, charting, and documentation
- Working directly with person centered teams of persons with Intellectual and developmental disabilities offering supports to assist individuals to reach self-determined goals involving adult daily living skills and more.
- Led patient or group recreational activities for enhanced patient outcomes.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
Customer Service Representative (Seasonal)
Omni Interactions
01.2022 - 07.2022
- Listening to customers' concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone
- Monitoring customer satisfaction levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Recovery Attendant
Medical Staffing Solutions/Evansville State Hospital
11.2018 - 08.2021
- Maintains good interpersonal relationship with residents
- Acts in emergency situations involving modification or control of aggressive behaviors of residents
- Escorts residents as directed
- Checks and records residents' vital signs
- Assists in creating and maintaining a safe and healthy environment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Office Administrative Assistant (Seasonal Temp)
Total Packaging
05.2018 - 11.2018
- Management of office equipment
- Maintaining a clean and enjoyable working environment
- Handling external or internal communication or management systems
- Managing clerical or other administrative staff
- Organizing, arranging and coordinating meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Authored business documents to organize and emphasize information quickly and effectively.
- Identified communication channels to set roadmap to distribute information.
- Created and updated records and files to maintain document compliance.
Medical Assistant
St. Camillus Urgent Care
10.2016 - 05.2018
- Administrative Answering Telephones greeting patients
- Scheduling Appointments
- Taking vitals
- Entering and updating patient record information
- Preparing patients for medical tests and examinations.
Direct Support Professional
Help
05.2014 - 05.2019
- Complete daily efficient filing, charting, and documentation
- Assisting clients with daily living activities
- Prepare food for clients
- Plan and prepared activities with clients in and out of the home
- Assisted in daily hygiene, preparing meals, and fed if necessary
Sales Associate
Body Central
03.2013 - 05.2014
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales.
Customer Service Representative
US Bank Home Mortgage
10.2011 - 03.2013
- Called customers
- Updated Mortgage information
- Coded Mortgage files
- Passed files down to another department to be finished being work.
Education
Billing & Coding -
Ross Medical Education Center Owensboro Community and Technical college
application of dressings Catheter training (foley and straight cath.) Suction training (closed tracheostomy, open - undefined
No Degree - Cosmetology Education
Nailchella Nail Academy
02.2023
Skills
- SKILLS PROFILE
- Excellent people skills and thrives on helping to solve problems
- Superb communication skills, verbal and written
- Strong attention to detail and proficient at running and handling office equipment
- Good filing, charting, documenting and organizational skills, along with other office requirements
- CPR and First Aid certified, experienced in the ability to assist residents and clients with activities of daily living
- Experienced in blood drawing, performing lab tests, EKG's, assisting nurses and doctors, taking vitals, and giving injections
- Efficient in billing and coding, and excellent computer skills
- EMR Systems
- Nutrition
- Train Employees
- Healthy Meal Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Data Entry Clerk (Seasonal Temp)
Manpower Staffing
02.2023 - Current
Customer Service Representative (Seasonal)
Omni Interactions
01.2022 - 07.2022
DSP Supervisor
Breaking Barriers Current
08.2021 - 08.2022
Recovery Attendant
Medical Staffing Solutions/Evansville State Hospital
11.2018 - 08.2021
Office Administrative Assistant (Seasonal Temp)
Total Packaging
05.2018 - 11.2018
Medical Assistant
St. Camillus Urgent Care
10.2016 - 05.2018
Direct Support Professional
Help
05.2014 - 05.2019
Sales Associate
Body Central
03.2013 - 05.2014
Customer Service Representative
US Bank Home Mortgage
10.2011 - 03.2013
Billing & Coding -
Ross Medical Education Center Owensboro Community and Technical college
application of dressings Catheter training (foley and straight cath.) Suction training (closed tracheostomy, open - undefined
No Degree - Cosmetology Education
Nailchella Nail Academy
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