Aquasha Hertel
Lincoln,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Registered Behavior Therapist
Above and Beyond Therapy
01.2023 - Current
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Registered Behavior Therapist
Stride Autism Center
09.2022 - 01.2023
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors..
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
Administrative Assistant
Ricoh USA
03.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Family Service Worker
Owens and Associates
10.2021 - 03.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
Shift Lead Supervisor
Walgreens Boots Alliance
04.2021 - 10.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
Call Center Representative
NTT
10.2020 - 03.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Child Care Provider
Strong Family Childcare
11.2017 - 03.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Encouraged children to develop healthy social and emotional skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Lead Toddler Teacher
Zac's Place Childcare
08.2016 - 11.2017
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Bank Specialist II
Cabela's World's Foremost Bank
05.2014 - 06.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Negotiated to collect balance in full
- Resolved challenging situations with friendly but firm strategies
- Processed payments and applied to customer balances
- Used scripted conversation prompts to convey current account information and obtain payments
- Used probing techniques to determine debtors' reasons for delinquency
Front Desk Associate
The Cornhusker a Marriott Hotel
08.2011 - 02.2014
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone..
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Meeting And Event Planning
Ashworth University
Atlanta, GA07.2005
High School Diploma -
Lincoln Northeast Highschool
Lincoln, NE05.1997
HS Diploma -
Northeast High School
Lincoln, Ne05.1997
Skills
- Demonstrated ability to work in a team-fostered environment with minimal
- Supervision
- Securing Privacy of clients and business
- Microsoft excel proficient
- Multi- line phone systems
- Providing customer service in a retail environment
- Exceed sales goals and meet weekly goals
- Stock inventory in the order received
- Manage employees and run the store while the manager is away
- Cash, check, and credit handling adjusting for coupons
- Informing police of thefts and doing loss prevention
- Maintaining accurate safe count and 9 register drawers
- Change orders received and change orders sent out
- Daily Living Skill Development
- ABA Techniques
- Behavior Redirection
- Behavior Support Plans
- Positive Reinforcement
- Client Direct Care
- Therapy Team Planning
- Group Behavioral Intervention Programs
- Observation
- Applied Behavior Analysis
Timeline
Registered Behavior Therapist
Above and Beyond Therapy
01.2023 - Current
Registered Behavior Therapist
Stride Autism Center
09.2022 - 01.2023
Administrative Assistant
Ricoh USA
03.2022 - 09.2022
Family Service Worker
Owens and Associates
10.2021 - 03.2022
Shift Lead Supervisor
Walgreens Boots Alliance
04.2021 - 10.2021
Call Center Representative
NTT
10.2020 - 03.2021
Child Care Provider
Strong Family Childcare
11.2017 - 03.2020
Lead Toddler Teacher
Zac's Place Childcare
08.2016 - 11.2017
Bank Specialist II
Cabela's World's Foremost Bank
05.2014 - 06.2016
Front Desk Associate
The Cornhusker a Marriott Hotel
08.2011 - 02.2014
Associate of Arts - Meeting And Event Planning
Ashworth University
High School Diploma -
Lincoln Northeast Highschool
HS Diploma -
Northeast High School