Aquasha Hertel
Lincoln,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Registered Behavior Therapist
Above and Beyond Therapy
Lincoln, Ne
01.2023 - Current
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Registered Behavior Therapist
Stride Autism Center
Lincoln, Ne
09.2022 - 01.2023
- Collected session data to aid in treatment planning and assessment.
- Implemented behavioral intervention plans created by clinical supervisors..
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
Administrative Assistant
Ricoh USA
Lincoln, Ne
03.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Family Service Worker
Owens and Associates
Lincoln, Ne
10.2021 - 03.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
Shift Lead Supervisor
Walgreens Boots Alliance
Lincoln, Ne
04.2021 - 10.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
Call Center Representative
NTT
Lincoln, Ne
10.2020 - 03.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Child Care Provider
Strong Family Childcare
Lincoln, Ne
11.2017 - 03.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Encouraged children to develop healthy social and emotional skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Lead Toddler Teacher
Zac's Place Childcare
Lincoln, Ne
08.2016 - 11.2017
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Bank Specialist II
Cabela's World's Foremost Bank
Lincoln, Ne
05.2014 - 06.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Negotiated to collect balance in full
- Resolved challenging situations with friendly but firm strategies
- Processed payments and applied to customer balances
- Used scripted conversation prompts to convey current account information and obtain payments
- Used probing techniques to determine debtors' reasons for delinquency
Front Desk Associate
The Cornhusker a Marriott Hotel
Lincoln, Ne
08.2011 - 02.2014
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone..
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Meeting And Event Planning
Ashworth University
Atlanta, GA07.2005
High School Diploma -
Lincoln Northeast Highschool
Lincoln, NE05.1997
HS Diploma -
Northeast High School
Lincoln, Ne05.1997
Skills
- Demonstrated ability to work in a team-fostered environment with minimal
- Supervision
- Securing Privacy of clients and business
- Microsoft excel proficient
- Multi- line phone systems
- Providing customer service in a retail environment
- Exceed sales goals and meet weekly goals
- Stock inventory in the order received
- Manage employees and run the store while the manager is away
- Cash, check, and credit handling adjusting for coupons
- Informing police of thefts and doing loss prevention
- Maintaining accurate safe count and 9 register drawers
- Change orders received and change orders sent out
- Daily Living Skill Development
- ABA Techniques
- Behavior Redirection
- Behavior Support Plans
- Positive Reinforcement
- Client Direct Care
- Therapy Team Planning
- Group Behavioral Intervention Programs
- Observation
- Applied Behavior Analysis
Timeline
Registered Behavior Therapist
Above and Beyond Therapy
01.2023 - Current
Registered Behavior Therapist
Stride Autism Center
09.2022 - 01.2023
Administrative Assistant
Ricoh USA
03.2022 - 09.2022
Family Service Worker
Owens and Associates
10.2021 - 03.2022
Shift Lead Supervisor
Walgreens Boots Alliance
04.2021 - 10.2021
Call Center Representative
NTT
10.2020 - 03.2021
Child Care Provider
Strong Family Childcare
11.2017 - 03.2020
Lead Toddler Teacher
Zac's Place Childcare
08.2016 - 11.2017
Bank Specialist II
Cabela's World's Foremost Bank
05.2014 - 06.2016
Front Desk Associate
The Cornhusker a Marriott Hotel
08.2011 - 02.2014
Associate of Arts - Meeting And Event Planning
Ashworth University
High School Diploma -
Lincoln Northeast Highschool
HS Diploma -
Northeast High School