Aquasha Hunter
Hartsville,SC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Enthusiastic Head Cashier with 9 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
07.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Technical Support Representative
Omni Interactions
10.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Concentrix
10.2017 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Customer Service Representative
Academy Sports Outdoors
08.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Certified Nursing Assistant
Oakhaven Nursing Center
03.2015 - 05.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Bethea Retirement Community
06.2013 - 08.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certificate - Esthetician
Kenneth Shuler School of Cosmetology
Florence, SC11.2022
Certificate of Completion - Medical Assisting
Virginia College
Florence, SC12.2018
High School Diploma -
Mayo High School For Math Science & Technology
Darlington, SC06.2013
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Patient Scheduling
- Medical terminology knowledge
- Work Ethic and Integrity
- Patience and Empathy
- Customer Assistance
- Technical Troubleshooting
- Product Troubleshooting
- Active Listening
- Critical Thinking
- Problem-solving abilities
Timeline
Head Cashier
Lowes Home Improvment
07.2023 - Current
Technical Support Representative
Omni Interactions
10.2021 - 01.2022
Customer Service Representative
Concentrix
10.2017 - 11.2021
Cashier/Customer Service Representative
Academy Sports Outdoors
08.2016 - 08.2018
Certified Nursing Assistant
Oakhaven Nursing Center
03.2015 - 05.2016
Certified Nursing Assistant
Bethea Retirement Community
06.2013 - 08.2015
Certificate - Esthetician
Kenneth Shuler School of Cosmetology
Certificate of Completion - Medical Assisting
Virginia College
High School Diploma -
Mayo High School For Math Science & Technology