Hi, I’m
Aquayjah Mosley
North Lauderdale,florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
Work History
Broadview Elementary School
Front Desk Receptionist
11.2023 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered phone system and transferred to manager.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Broadview Elementary School
Counselor
02.2023 - Current
Job overview
- Maintained confidentiality of records relating to clients' treatment.
- Guided students in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Xtreme Action Park
Customer Service Representative
01.2022 - 08.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Broward College , 1000 Coconut Creek Blvd
No Degree from Nursing
12.2027
Coconut Creek High School , Coconut Creek, FL
High School Diploma
06.2022
Skills
- Outreach Programming
- Dual Diagnoses Expertise
- Learning Disability Awareness
- Adept at Treatment and Discharge Planning
- Database Management
- Listening Skills
- Customer Service
- Front Desk Operations
- Staff Management
Timeline
Front Desk Receptionist
Broadview Elementary School
11.2023 - Current
Counselor
Broadview Elementary School
02.2023 - Current
Customer Service Representative
Xtreme Action Park
01.2022 - 08.2022
Broward College
No Degree from Nursing
Coconut Creek High School
High School Diploma
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