Aqueel Douglas
Cheektowaga,NY
Summary
Accomplished Culinary Supervisor"Cafe Manager" with a proven track record of success in a busy cafeteria/kitchen setting. Skilled menu design, staff supervision, and kitchen operations. Highly organized Cafeteria Manager with over 14 years of experience in the culinary industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Culinary Supervisor
Roswell Park Comprehensive Cancer Center
02.2024 - Current
- Increase food quality by maintaining strict adherence to sanitation, health, and safety guidelines at all times.
- Manage kitchen staff schedules for optimal coverage during peak dining hours without sacrificing quality or service.
- Assist in catering events, ensuring seamless execution and client satisfaction from start to finish.
- Assist in hiring decisions for kitchen staff members, contributing to a cohesive and skilled team dynamic.
- Handle customer complaints professionally, resolving issues swiftly to maintain positive guest experiences despite setbacks.
- Effectively train new hires on kitchen procedures, equipment usage, and safety protocols, ensuring they were well-prepared for success within the team.
- Enhance customer satisfaction by ensuring timely preparation and presentation of high-quality dishes.
- Maintain safety and cleanliness of the team and work area as directed by governing regulations.
- Discipline and motivate staff to achieve challenging objectives in fast-paced culinary environments.
- Monitor food inventory and supplies to prevent waste.
- Coordinate kitchen activities with front-of-house staff for seamless and service.
- Create new recipes, outlined steps, and training staff on correct preparation.
Food Service Supervisor
Roswell Park Comprehensive Cancer Center
10.2020 - 02.2024
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Ensure compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Closely monitor food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Maintain high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Supervise, instruct and give on the job training to others, including performance evaluations and disciplinary recommendations.
- Manage catering orders effectively, ensuring timely delivery without compromising quality or presentation standards.
- Identify team weak points and implemented corrective actions to resolve concerns.
- Establish and manage team schedules and shift assignments.
- Train new hires in food handling and safety protocols to boost knowledge and performance. Including organize In-Service Training sessions for staff.
- Address customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximize team productivity by expertly delegating tasks to kitchen staff.
- Plan routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Responsible for opening and closing the Kitchen/Cafeteria according to expectations of the Management Team.
- Support Hiring Manager with interviewing and hiring decisions.
- Built rapport with the dietitian team to ensure proper procedures for best patient care.
- Oversee balancing of cash registers, reconciled transactions, and deposited earnings according to procedures.
Food Service Cook
Roswell Park Comprehensive Cancer Center
03.2008 - 10.2020
- Reduced food waste by efficiently managing inventory and properly storing perishable items.
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Take and record temperature of food and food storage area such as refrigerators and freezers.
Dietary Supervisor
Williamsville Suburban Nursing Facility
08.2018 - 03.2019
- Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Reduced food waste by implementing inventory control measures and optimizing food storage practices.
- Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Visited with residents to inquire about satisfaction, quality and personal preferences. Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
Education
High School Diploma -
McKinley High School, Buffalo, NY
Elmwood Avenue06.1999
Certification
Serve Safe Certification
Timeline
Culinary Supervisor
Roswell Park Comprehensive Cancer Center
02.2024 - Current
Food Service Supervisor
Roswell Park Comprehensive Cancer Center
10.2020 - 02.2024
Dietary Supervisor
Williamsville Suburban Nursing Facility
08.2018 - 03.2019
Food Service Cook
Roswell Park Comprehensive Cancer Center
03.2008 - 10.2020
High School Diploma -
McKinley High School, Buffalo, NY