Aqueelah Hyman
Memphis,Tennessee
Summary
Compassionate professional in healthcare, known for high productivity and efficient task completion. Skilled in patient care coordination, wound care, and medication administration. Excels in communication, empathy, and adaptability, ensuring optimal patient support and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Student Practical Nurse
Jackson Madison County General Hospital
Jackson, TN
04.2024 - 12.2024
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Provided direct patient care under the supervision of a Registered Nurse.
- Assisted with the setup and operation of medical equipment, such as EKG machines and patient monitors.
- Performed basic laboratory tests such as urinalysis, finger sticks.
Tax Specialist
Tax Rite
01.2019 - 03.2024
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Coordinated with external auditors to provide required tax documentation and support during audits.
Authorizer
AMERICAN HOME SHIELD
06.2017 - 08.2018
- Prime interface for the organization interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliances and other home systems
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Compiled and maintained records of all authorization activities, including approvals, denials, and cancellations.
Advanced Technical Support Specialist
AT&T
12.2014 - 05.2017
- Diagnosed system failures or bugs and determined source of problem.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Escalated unresolved issues to appropriate departments for further investigation.
Patient Care Advocate
ACCREDO HEALTH GROUP
01.2013 - 12.2014
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Evaluated referrals from primary care providers for specialty consultations or procedures based on established criteria.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
Supervisor
PFS WEB
03.2006 - 12.2012
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Implemented quality control measures, significantly reducing error rates.
Education
Graduate Practical Nursing -
Tennessee College of Applied Science
Jackson, Tennessee12.2024
Associate of Applied Science - Professional Psychology
Christian Brothers University
Memphis, Tennessee05.2019
Certificate of Occupational Studies - Certified Medical Assistant
Remington College
Memphis, Tennessee08.2006
Skills
- Problem Solving
- Goal setting
- Communication
- Chronic disease management
- Dedication to patient safety
- Team leadership
- Ethical practice
- Clinical judgment
Certification
- AHA BLS 10/18/2022
References
References available upon request.
Timeline
Student Practical Nurse
Jackson Madison County General Hospital
04.2024 - 12.2024
Tax Specialist
Tax Rite
01.2019 - 03.2024
Authorizer
AMERICAN HOME SHIELD
06.2017 - 08.2018
Advanced Technical Support Specialist
AT&T
12.2014 - 05.2017
Patient Care Advocate
ACCREDO HEALTH GROUP
01.2013 - 12.2014
Supervisor
PFS WEB
03.2006 - 12.2012
- AHA BLS 10/18/2022
Graduate Practical Nursing -
Tennessee College of Applied Science
Associate of Applied Science - Professional Psychology
Christian Brothers University
Certificate of Occupational Studies - Certified Medical Assistant
Remington College
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