Aqueelah McQueen
Auburn,WA
Summary
My objective is to take full advantage of employment prospects where I will add value to the organization. A key goal is to develop skills that bring about positive results. Dedicated professional and well-versed in communication. I excel at identifying the needs and concerns of the organization to improve overall service.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
We Care Daily Clinics
11.2021 - 02.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Receiving and processing cash and credit card payments for medical services rendered.
- Scheduling patient appointments and making reminder calls.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Followed document protocols to safeguard confidentiality of patient records.
A Bella Staging
Self Employed Services
03.2019 - 04.2021
- Strategically plan and add personal pictures and mementos across a house to entice potential buyers to consider the property
- Selected furniture, lighting and accessories to enhance design concepts.
- Participated in furniture selection and documentation of specifications.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Developed space planning concepts, color palette selections, and textile presentations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Devised project budgets to track expenses and avoid cost overruns.
- Researched and stayed current on industry trends to incorporate new products into designs.
Preschool Teacher
Adventure Kids Playcare
12.2015 - 12.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Incorporated music, art and literature into curriculum.
Leasing Consultant
Eclipse Staffing
06.2015 - 05.2017
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Registered clients on database to enable tracking history and maintain updated records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Kitchen Manager
Seattle Public Schools
09.2010 - 06.2012
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
Bachelor of Science - Biology
Walla Walla University
College Place, WAHigh School Diploma -
Rainier Beach High School
Seattle, WA06.2009
Skills
- Creative Solutions
- Payment Calculation
- Multi-Line Telephone Systems
- Billing Issue Resolution and Support
- Clerical and Filing Support
- Insurance Information Collection
- Clinical Data Entry
- Clinic Administration
- Organization and Time Management
- Medical Billing
- Word Processing
- Document Filing
- Claims Handling and Coverage Verification
- Office Administration
- 50 WPM Typing Speed
Timeline
Patient Service Representative
We Care Daily Clinics
11.2021 - 02.2023
A Bella Staging
Self Employed Services
03.2019 - 04.2021
Preschool Teacher
Adventure Kids Playcare
12.2015 - 12.2017
Leasing Consultant
Eclipse Staffing
06.2015 - 05.2017
Kitchen Manager
Seattle Public Schools
09.2010 - 06.2012
Bachelor of Science - Biology
Walla Walla University
High School Diploma -
Rainier Beach High School
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