Aquesia Word
Cary,NC
Summary
Creative customer service associate, adept at assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction. Seeking to drive defined corporate goals in a position that allows for further career advancement and exposure.
Overview
8
8
years of professional experience
Work History
REMOTE - CUSTOMER SERVICE REPRESENTATIVE
METLIFE
09.2023 - 03.2024
- Managing approximately 30-40 calls a day addressing customer queries related to life insurance policies and coverage details.
- Handling customer transactions, including premium payments and billing inquiries.
- Assisting customers with filing and/or tracking life insurance claims.
- Providing information and guidance to customers on their life insurance products and managing updates and changes to existing policies.
REMOTE -CUSTOMER SERVICE REPRESENTATIVE
INFOSYS MCCAMISH
11.2022 - 08.2023
- Answering calls to submit death claims, providing information about their life insurance, and taking payment information to assist with paying for customer’s policy premiums
- Listening to what a customer needs, determining the source of the issue, and resolving it by turning to company’s products or services
- Connecting with customers to provide a more effective customer service experience
- Empathizing with customers to ensure they feel genuine.
STYLE CONSULTANT
TARGET
03.2022 - 09.2022
- Gain knowledge from store tools to have a clear understanding of key metrics, sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times
- Ensure product availability by keeping the sales floor replenished and organized to create a guest ready, easy-to-shop experience that’s welcoming and inspiring for all
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
APPOINTMENT SCHEDULER
RENEWAL BY ANDERSEN (REMOTE)
08.2020 - 01.2022
- Answering or making calls to customers to learn about and address their needs, concerns, or other issues with products or services
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Scheduling or canceling appointments for consultations.
Server
Simply thai
09.2018 - 03.2020
- Communicating with customers and informing them about the menu and certain dishes that are specifically asked about
- Providing excellent customer service, 95% of positive customer feedback
- Serving food to the customers, ability to multi-task, clear verbal communication, and positive attitude.
RETAIL SALES ASSOCIATE
ULTA BEAUTY
11.2015 - 06.2017
- Beauty consultant, assisted team with handling cash registers, stocking, sales representative
- Greeting all guests with friendly, prompt and courteous service
- Informing guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs
- Meeting/exceeding individual sales and productivity goals
- Presenting an image at all times that reflects the knowledge of the prestige cosmetic lines.
Education
High School Diploma -
High Point Central High School
High Point, NC06.2015
Skills
- Customer Service/ Consultant
- Marketing
- Communication
- Confident, articulate, and professional speaking abilities
- Excellent written and verbal communication skills
- Highly organized and adapts easily
Timeline
REMOTE - CUSTOMER SERVICE REPRESENTATIVE
METLIFE
09.2023 - 03.2024
REMOTE -CUSTOMER SERVICE REPRESENTATIVE
INFOSYS MCCAMISH
11.2022 - 08.2023
STYLE CONSULTANT
TARGET
03.2022 - 09.2022
APPOINTMENT SCHEDULER
RENEWAL BY ANDERSEN (REMOTE)
08.2020 - 01.2022
Server
Simply thai
09.2018 - 03.2020
RETAIL SALES ASSOCIATE
ULTA BEAUTY
11.2015 - 06.2017
High School Diploma -
High Point Central High School