Aquethea Taylor
Weatherford
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
12
12
years of professional experience
Work History
System Status Controller
MedStar Mobile Healthcare
08.2022 - Current
- Improved response times for critical incidents by developing clear escalation procedures and communication protocols.
- Reduced downtime by performing regular preventive maintenance on systems, servers, and network components.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
Community Home Manager
Westside Rehabilitation Center
10.2021 - 05.2022
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Offered learning opportunities to help residents develop important life skills.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Oversaw budget to manage expenditures and control costs.
- Assisted with light housekeeping duties as well as running errands.
Direct Support Professional Caregiver
Louisiana Community Care
05.2021 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Correctional Officer Sergeant
Allen Correctional Center
10.2019 - 04.2021
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Participated in development of correctional policies and procedures.
- Responded to emergency situations and provided first aid following facility guidelines.
- Monitored and confirmed compliance with safety standards and regulations.
- Sorted, checked, and dispersed all in coming and outgoing mail for all inmates.
Store Manager of Operations
Jimmy Jazz Clothing Store
11.2017 - 09.2019
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Accepted all shipment for incoming merchandise
- Shipped all online orders to customers in various states
Sales Associate
Dillards Department Store
04.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
David's Bridal
06.2016 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accepted all incoming mail and merchandise
Assistant Store Manager of Operations
Versona
10.2014 - 06.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Warehouse Worker
Geo Lasalle Detention Facility
04.2012 - 08.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked property to log and store in a warehouse
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained accurate records of all property-related transactions, ensuring compliance with local regulations.
- Used log systems to efficiently track and retrieve property.
- Store and log all valuable properties for inmates.
- Oversee and monitor the activities of the inmates or detainees in living areas, recreation activities, dining areas, and visiting areas
Education
Bachelor of Science -
Weatherford College
05.2027
High School Diploma -
Pineville High School
Pineville05.2009
Skills
- Customer Support
- System monitoring
- Decision-Making
- Dispatch Coordination
- CPR and First Aid
- Data Entry
- Emergency Medical Dispatch (EMD)
- 911 System Information Databases
- Incident Response
Timeline
System Status Controller
MedStar Mobile Healthcare
08.2022 - Current
Community Home Manager
Westside Rehabilitation Center
10.2021 - 05.2022
Direct Support Professional Caregiver
Louisiana Community Care
05.2021 - 01.2022
Correctional Officer Sergeant
Allen Correctional Center
10.2019 - 04.2021
Store Manager of Operations
Jimmy Jazz Clothing Store
11.2017 - 09.2019
Sales Associate
Dillards Department Store
04.2017 - 11.2017
Customer Service Representative
David's Bridal
06.2016 - 11.2017
Assistant Store Manager of Operations
Versona
10.2014 - 06.2016
Warehouse Worker
Geo Lasalle Detention Facility
04.2012 - 08.2014
Bachelor of Science -
Weatherford College
High School Diploma -
Pineville High School