Summary
Overview
Work History
Education
Skills
Certification
Proficiencies
Languages
Key Qualifications
Languages
Timeline
Generic

Aquiany Lopez Nunez

Tampa,FL

Summary

I am seeking an opportunity where my customer service skill and knowledge can be fully utilized to help the company continue to operate effectively and efficiently to achieve our key objectives. Offering proactive approach and readiness to learn and grow in aviation environment. Delivers foundational understanding of safety protocols and operational procedures, along with strong teamwork and communication skills. Ready to use and develop leadership and organizational skills in Leader role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Flight Attendance

Spirit Airline
12.2022 - Current
  • My duties are providing information, guidance, and assistance for safety and comfort to passengers on board aircraft, Attending the 'brief' and act on it, conducting safety check before flight, ensuring passengers are safe and comfortable during a flight, offering food and beverages to passengers and ensure the security of the aircraft doors
  • Identify customer needs, provide resolutions to problems, and follow established procedures
  • Document activity in customer accounts in an accurate manner and ensure confidentiality
  • Enter customer account data and communicate in a clear and concise manner
  • Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance

Waiter/Waitress

Brio Restaurant
05.2021 - 01.2023
  • In this restaurant I had the opportunity to grow and learn in many areas
  • I started working as a line cook, then I went on to work in the bar and finally as a server
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons, interacting with customers, taking orders, and serving snacks and drinks
  • Advised patrons of daily specials and provided appropriate responses to menu inquiries
  • Assisted in providing customer service and ultimate dining experience for guests
  • Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system
  • Ensured the table stayed clean throughout the meal
  • Provided efficient and effective communication with other kitchen and bar staff
  • Resolved customer complaints and mediated customer issues efficiently
  • Served food and beverages to patrons accurately and efficiently
  • Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff
  • Used sales techniques to increase food and beverage revenue

Administrative Assistant/Secretary

Florida health solution
01.2019 - 02.2021
  • My duties and responsibility were to communicate the objective to the team, make schedule, answer phone (call center) create a good environment to work, and the most important achieve the goal every week by selling the insurance
  • Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files
  • Managed general administrative activities to ensure efficient day-to-day operations of the office
  • Prioritized and managed workload to meet deadlines and provided professional customer service

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy
06-2025

Skills

  • Greenway
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Problem solving skills
  • Time management skills
  • Complete tasks on time
  • Organized
  • Customer Service oriented
  • Flight Attendance
  • In-flight emergency procedures

Certification

CPR, Spirit Airline, Las Vegas, NV

Proficiencies

  • Greenway
  • MS Excel
  • MS Word
  • MS PowerPoint

Languages

Spanish

Key Qualifications

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendance

Spirit Airline
12.2022 - Current

Waiter/Waitress

Brio Restaurant
05.2021 - 01.2023

Administrative Assistant/Secretary

Florida health solution
01.2019 - 02.2021

Diploma - Medical Billing and Coding

Ultimate Medical Academy

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Aquiany Lopez Nunez