Aquila Hall
Lake Jackson,TEXAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HEB
04.2021 - Current
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Crew Member
Sonic
02.2018 - 01.2021
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Worked well with teammates and accepted coaching from management team.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Bachelor of Science - Marketing
Brazosport College
Lake Jackson, TX05.2026
Skills
- Effective Multitasking
- Project Organization
- Proficient in MS Office
- Critical Thinking
- Customer Service
- Negotiation
- Exceptional writer
- Work Prioritization
- Conflict Resolution
- Schedule Management
- Punctual and Reliable
- Strong Problem Solver
Timeline
Customer Service Representative
HEB
04.2021 - Current
Crew Member
Sonic
02.2018 - 01.2021
Bachelor of Science - Marketing
Brazosport College