Experienced Senior Level Candidate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
19
19
years of professional experience
Work History
Sr. Associate Lead, Implementation
Provista Co./Vizient Inc.
12.2016 - Current
Lead multiple implementation and contract connection projects, resulting in an average of X% in savings for the company.
Build and maintain relationships with distributors, suppliers, account executives, and member customers, contributing to an increase of X% in revenue.
Partner with account executives and analysts regarding contract/cost/tier analysis to build an implementation Plan of Action in Salesforce.com, which has resulted in an average of X% in savings on contracts analyzed.
Follow up with suppliers and distributors to ensure contract connections are complete and tier levels are accurate, resulting in an average of X% in savings on contracted products and services.
Resolve vendor contract request denials and/or contract approvals with exception, ensuring an average of X% of contracts are approved without delay.
Lead/Plan/Execute member calls with account executives and customers to collaborate on service/support strategy that will be tracked in Salesforce.com, resulting in an average of X% increase in customer satisfaction.
Identify and implement processes to improve team performance, which has led to an average of X% increase in productivity.
Work directly with distribution partners to ensure customer is connected in the distributor’s system and revenue can be reported by distributor, which has contributed to an average of X% increase in revenue.
Serve as a subject matter expert regarding Vizient catalog and help customers with access to the catalog, give tutorials of the key areas of need (contract catalog, email publications, reports), and coordinate follow-up on-demand training and/or training sessions, resulting in an average of X% increase in usage of the catalog.
Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
Sr. Catalog Analyst - Strategic Sourcing
MedAssets, Inc./Vizient Inc.
05.2012 - 12.2016
Reviewed multi-million dollar contracts and amendments for abnormalities in price files and contract terms and conditions
Created and maintained Single Point Lessons used for segment-wide training regarding proprietary systems usage, processes and work flow
Processed contracts and resolved contract price discrepancies by connecting negotiators, clients and vendors
Performed contract audits
The findings have resulted in resolved errors of 6.25% equaling from 3.8 million to 3.7 billion in savings
Assisted in formatting 600 LOPs/LOCs in the Membership Enrollment system
As a result, increased revenue and produced cost savings for the membership base on an average of 5-10%
Participated in UAT development of new systems
Assisted in the training of new analysts
Consistently met or exceeded productivity and accuracy rate, Year to Date met stretch goal of 97% for Quality
Average calendar turnaround time of 2.88 days, exceeding metric of 5 day allowance
Responded to provider inquiries, concerns, complaints, appeals and grievances by managing the Ask Contracting inbox.
Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Legal Staffing Specialist
Davidson Legal Staffing
04.2007 - 12.2008
Planned and coordinated successful recruiting events monthly, increased the overall roster of skilled legal staff by 30%
Assessed clients’ business needs and actively identified qualified candidates who subsequently received ongoing exceptional reviews
Analyzed labor market hiring trends including labor market rates, legal staff availability, staffing practices and preferences among more than 100 of the largest law firms in Los Angeles County
Increased revenue by maintaining a staff of 20 Legal Secretaries generating over 40k/month in revenue.
Adviser Marketing Representative
American Funds Distributors
11.2004 - 03.2007
Educated financial advisers and stakeholders on retirement options, mutual funds, and federal and state regulations that will impact individual clients, non-profits and private business portfolios
Presented sales research data to financial advisers to assist in considering complex financial scenarios and illustrate potential savings
Marketed financial products and services to clients for investment purposes, applying knowledge of securities, market conditions, investment plans, regulations, and financial situations.
Demonstrated leadership skills in managing projects from concept to completion.
Education
Master of Public Health -
Charles R. Drew University of Medicine And Science
Los Angeles, CA
Bachelor of Arts in Sociology -
University of Washington
Seattle, WA
Skills
Project Leadership
Training
Process Development
Human Resources
Customer Service
Health Economics
Contract Management
Strategic Planning
Team Collaboration
Organization / Communication
Conflict Resolution
Implementation Processes
Health Insurance Portability and Accountability Act certification
Problem-solving in a methodical manner with internal and external business partners to find appropriate resolutions for quality service
Ability to be flexible and adaptable in order to manage multiple priorities
Working knowledge of hospital and healthcare terminology
Knowledge of RFP, Bidding and Researching processes as it applies to new agreements between suppliers and customers
Analyzing and comparing vendor, products, services and contracts
Proficient in Microsoft Office Suite
Demonstrated ability and willingness to assume responsibility and to successfully work with minimal supervision, both independently and as a team
Working knowledge of Salesforce
Performance monitoring
Additional Information
Proven experience in project team leadership, having successfully led multiple large and complex projects to completion. Skilled in developing and implementing project plans, assessing risks and contingencies, and ensuring effective communication with stakeholders.
Excellent training skills, with a track record of developing and delivering high-quality training programs that effectively teach both technical and soft skills. Passionate about sharing knowledge and building talent within the organization.
Strong process development skills, with the ability to analyze and improve existing processes to maximize efficiency and productivity. Skilled in identifying areas for improvement, designing new processes, and managing change across the organization.
Extensive experience human resources management, including recruitment, onboarding, performance management, and employee relations. Able to build and maintain a positive company culture that attracts and retains top talent.
Skilled in customer service, with a focus on delivering exceptional experiences that exceed customer expectations. Able to build strong relationships with customers and clients, and effectively manage difficult situations.
Deep knowledge of health economics, with experience in using data and analytics to inform business decisions. Understands the complexities of the healthcare industry and can leverage this knowledge to drive growth and profitability.
Proven expertise in contract negotiations, with strong negotiation, communication, and interpersonal skills. Able to develop effective partnerships with vendors, suppliers, and other stakeholders to drive mutually beneficial outcomes.
Exceptional strategic planning skills, with experience in developing and implementing short- and long-term strategies that align with organizational goals. Able to think creatively and adapt quickly to changing market conditions.
Excellent team collaboration skills, with the ability to work effectively with cross-functional teams to achieve shared goals. Skilled in building relationships and leveraging the strengths of team members to drive success.
Strong organization and communication skills, with the ability to manage multiple projects and priorities simultaneously. Able to effectively communicate with stakeholders at all levels of the organization and ensure that everyone is aligned and working towards common goals.
Skilled in conflict resolution, with the ability to manage difficult situations and resolve conflicts in a constructive manner. Able to balance the needs of different stakeholders and find creative solutions to complex problems.
Expertise in implementation processes, with a focus on driving successful project delivery and ensuring that all stakeholders are engaged and aligned. Skilled in managing timelines, budgets, and resources to achieve desired outcomes.
Timeline
Sr. Associate Lead, Implementation
Provista Co./Vizient Inc.
12.2016 - Current
Sr. Catalog Analyst - Strategic Sourcing
MedAssets, Inc./Vizient Inc.
05.2012 - 12.2016
Legal Staffing Specialist
Davidson Legal Staffing
04.2007 - 12.2008
Adviser Marketing Representative
American Funds Distributors
11.2004 - 03.2007
Master of Public Health -
Charles R. Drew University of Medicine And Science
Bachelor of Arts in Sociology -
University of Washington
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