AQUILA MCDONALD
Waldorf,MD
Summary
Skilled executive with robust experience in strategic leadership and operational management. Adept at driving projects to successful completion through effective team collaboration and adaptive problem-solving. Expertise in business development, financial oversight, and cross-functional team leadership. Known for integrity, reliability, and results-driven approach in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Patient Service Coordinator
MedStar Health
06.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Used MedConnect to maintain electronic patient files, successfully maintaining over 100 patient files.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Inputted accurate patient insurance, billing and payment information in IDX/EPIC.
Pathology Manager
Texas Children's Hospital, TMC, CVICU
08.2022 - 05.2024
- Enhanced team of 100 employees productivity by implementing strategic management practices.
- Coordinated cross-departmental efforts for streamlining operations.
- Improved project outcomes with effective resource allocation.
- Led team initiatives, fostering a collaborative work environment.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
- Increased customer satisfaction levels by developing targeted marketing campaigns and product offerings tailored to specific demographics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Led training initiatives aimed at building organizational capacity in Revenue Management principles and tactics.
Center Manager
Gulf Coast Regional Blood Center
01.2020 - 08.2022
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed work and performance of more than 130 employees.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company's values.
- Managed employee disputes by employing conflict resolution techniques.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Phlebotomy Supervisor
UTMB
02.2019 - 01.2021
- Supervised and trained laboratory staff, ensuring adherence to federal and state regulatory
requirements. - Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Organized continuing education opportunities for existing staff, promoting professional development within team.
- Worked within $1 million department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased patient satisfaction scores by 98%.
- Oversaw regulatory compliance initiatives, maintaining a safe environment for patients and staff members alike.
- Reduced operational costs through the implementation of cost-effective strategies and resource allocation.
Phlebotomist III
MEMORIAL HERMANN MEDICAL CENTER
10.2015 - 02.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department's success.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Phlebotomy Floater
Quest Diagnostics
01.2013 - 10.2015
- Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
- Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
- Kept children between ages of 5 and 15 safe and secure with vigilant oversight.
Psychiatric Technician
SOUTH MISSISSIPPI REGIONAL CENTER
06.2010 - 01.2013
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured safe and supportive environment for patients through close monitoring and crisis management techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Participated in quality assurance initiatives, identifying areas for improvement and taking action to address concerns.
- Provided crisis intervention services when necessary, defusing potentially dangerous situations and ensuring the safety of both patients and staff members.
- Supported patients in developing healthy coping skills, enabling them to better manage their mental health challenges outside of the treatment setting.
- Conducted thorough assessments of patients'' needs, leading to more targeted interventions and better results.
- Adhered to established policies and procedures while also suggesting improvements for better clinical practice within the facility.
- Maintained strict adherence to confidentiality guidelines, protecting sensitive patient information from unauthorized access or disclosure.
- Streamlined documentation processes for increased efficiency in maintaining accurate patient records.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Education
MBA - Organizational Leadership
UNIVERSITY OF HOUSTON
Houston, TX12-2025
Bachelor of Science - Applied Psychology
University of Houston
Houston, TX05-2023
Skills
- Organizational development
- Partnership development
- Administrative oversight
- Department leadership
- Office administration
- Operational management
- Operational leadership
- Scheduling
- Strategic planning
Certification
- First Aid, CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Patient Service Coordinator
MedStar Health
06.2024 - Current
Pathology Manager
Texas Children's Hospital, TMC, CVICU
08.2022 - 05.2024
Center Manager
Gulf Coast Regional Blood Center
01.2020 - 08.2022
Phlebotomy Supervisor
UTMB
02.2019 - 01.2021
Phlebotomist III
MEMORIAL HERMANN MEDICAL CENTER
10.2015 - 02.2019
Phlebotomy Floater
Quest Diagnostics
01.2013 - 10.2015
Psychiatric Technician
SOUTH MISSISSIPPI REGIONAL CENTER
06.2010 - 01.2013
MBA - Organizational Leadership
UNIVERSITY OF HOUSTON
Bachelor of Science - Applied Psychology
University of Houston
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