Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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AQUILA MCDONALD

AQUILA MCDONALD

Waldorf,MD

Summary

Skilled executive with robust experience in strategic leadership and operational management. Adept at driving projects to successful completion through effective team collaboration and adaptive problem-solving. Expertise in business development, financial oversight, and cross-functional team leadership. Known for integrity, reliability, and results-driven approach in dynamic environments.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Patient Service Coordinator

MedStar Health
06.2024 - Current
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Used MedConnect to maintain electronic patient files, successfully maintaining over 100 patient files.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Inputted accurate patient insurance, billing and payment information in IDX/EPIC.

Pathology Manager

Texas Children's Hospital, TMC, CVICU
08.2022 - 05.2024
  • Enhanced team of 100 employees productivity by implementing strategic management practices.
  • Coordinated cross-departmental efforts for streamlining operations.
  • Improved project outcomes with effective resource allocation.
  • Led team initiatives, fostering a collaborative work environment.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
  • Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
  • Increased customer satisfaction levels by developing targeted marketing campaigns and product offerings tailored to specific demographics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
  • Led training initiatives aimed at building organizational capacity in Revenue Management principles and tactics.

Center Manager

Gulf Coast Regional Blood Center
01.2020 - 08.2022
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed work and performance of more than 130 employees.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company's values.
  • Managed employee disputes by employing conflict resolution techniques.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Phlebotomy Supervisor

UTMB
02.2019 - 01.2021
  • Supervised and trained laboratory staff, ensuring adherence to federal and state regulatory
    requirements.
  • Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
  • Organized continuing education opportunities for existing staff, promoting professional development within team.
  • Worked within $1 million department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Increased patient satisfaction scores by 98%.
  • Oversaw regulatory compliance initiatives, maintaining a safe environment for patients and staff members alike.
  • Reduced operational costs through the implementation of cost-effective strategies and resource allocation.

Phlebotomist III

MEMORIAL HERMANN MEDICAL CENTER
10.2015 - 02.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
  • Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
  • Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
  • Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department's success.
  • Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
  • Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Phlebotomy Floater

Quest Diagnostics
01.2013 - 10.2015
  • Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
  • Assisted in creating a welcoming and inclusive environment for all children by promoting respect, empathy, and understanding among peers.
  • Kept children between ages of 5 and 15 safe and secure with vigilant oversight.

Psychiatric Technician

SOUTH MISSISSIPPI REGIONAL CENTER
06.2010 - 01.2013
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
  • Participated in quality assurance initiatives, identifying areas for improvement and taking action to address concerns.
  • Provided crisis intervention services when necessary, defusing potentially dangerous situations and ensuring the safety of both patients and staff members.
  • Supported patients in developing healthy coping skills, enabling them to better manage their mental health challenges outside of the treatment setting.
  • Conducted thorough assessments of patients'' needs, leading to more targeted interventions and better results.
  • Adhered to established policies and procedures while also suggesting improvements for better clinical practice within the facility.
  • Maintained strict adherence to confidentiality guidelines, protecting sensitive patient information from unauthorized access or disclosure.
  • Streamlined documentation processes for increased efficiency in maintaining accurate patient records.
  • Administered patient medications and tracked dosages.
  • Assisted with medication administration and counting and pouring medications.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.

Education

MBA - Organizational Leadership

UNIVERSITY OF HOUSTON
Houston, TX
12-2025

Bachelor of Science - Applied Psychology

University of Houston
Houston, TX
05-2023

Skills

  • Organizational development
  • Partnership development
  • Administrative oversight
  • Department leadership
  • Office administration
  • Operational management
  • Operational leadership
  • Scheduling
  • Strategic planning

Certification


  • First Aid, CPR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Patient Service Coordinator

MedStar Health
06.2024 - Current

Pathology Manager

Texas Children's Hospital, TMC, CVICU
08.2022 - 05.2024

Center Manager

Gulf Coast Regional Blood Center
01.2020 - 08.2022

Phlebotomy Supervisor

UTMB
02.2019 - 01.2021

Phlebotomist III

MEMORIAL HERMANN MEDICAL CENTER
10.2015 - 02.2019

Phlebotomy Floater

Quest Diagnostics
01.2013 - 10.2015

Psychiatric Technician

SOUTH MISSISSIPPI REGIONAL CENTER
06.2010 - 01.2013

MBA - Organizational Leadership

UNIVERSITY OF HOUSTON

Bachelor of Science - Applied Psychology

University of Houston
AQUILA MCDONALD