Summary
Overview
Work History
Education
Skills
Timeline
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Aquila Smith

Chattanooga,TN

Summary

Dynamic customer service professional with extensive experience at WAC Enterprises and Speedway Gas Station, demonstrating exceptional skills in complaint resolution and CRM software utilization to enhance customer satisfaction and retention.

Overview

9
9
years of professional experience

Work History

CSR

WAC Enterprises
06.2025 - Current
  • Assisted customers with inquiries, providing information on products and services.
  • Utilized customer relationship management (CRM) software to track interactions and updates.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Collaborated with team members to streamline service processes and improve response times.
  • Adapted quickly to new systems and processes, contributing to team efficiency.

Housekeeper

YMCA Child Development Center
01.2023 - 12.2023
  • Maintained cleanliness and organization of guest rooms and common areas.
  • Operated cleaning equipment such as vacuums, floor buffers, and steam cleaners.
  • Conducted inventory management of cleaning supplies and reported shortages.
  • Assisted in laundry services, ensuring timely delivery of clean linens.
  • Followed safety protocols to maintain a hazard-free environment for guests and staff.
  • Collaborated with team members to optimize daily cleaning schedules and efficiency.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

CSR, Sales

Speedway Gas Station
03.2020 - 09.2022
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Developed strong product knowledge to enhance sales conversations and customer satisfaction.
  • Managed inventory effectively, contributing to streamlined operations and reduced stock discrepancies.
  • Collaborated with team members to identify upselling opportunities during customer interactions.
  • Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Cook Shift Leader

Subway Restaurants
02.2017 - 07.2019
  • Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
  • Coordinated meal prep, optimizing workflow and reducing service time during peak hours.
  • Trained new cooks on menu items, cooking techniques, and equipment operation.
  • Developed weekly inventory reports, accurately tracking stock levels and minimizing waste.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.

Education

High School Diploma - Criminal Justice

Virginia Community College
VA

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Professional telephone demeanor
  • Relationship building
  • Payment processing
  • Team development
  • Service upselling
  • Sales expertise

Timeline

CSR

WAC Enterprises
06.2025 - Current

Housekeeper

YMCA Child Development Center
01.2023 - 12.2023

CSR, Sales

Speedway Gas Station
03.2020 - 09.2022

Cook Shift Leader

Subway Restaurants
02.2017 - 07.2019

High School Diploma - Criminal Justice

Virginia Community College

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Aquila Smith