Aquila Thompson
Plantation
Summary
Detail-oriented professional with many years of experience in dynamic and demanding roles. Proven expertise in managing high-volume customer interactions, data entry, maintaining confidential records, and ensuring compliance with state regulations.
Overview
11
11
years of professional experience
Work History
Hearing Officer
Bureau Of Administrative Review at Florida Highway Service Motor Vehicles
Lauderdale Lakes
01.2026 - Current
- Conducted administrative hearings and rendered decisions on matters related to driver license suspensions and revocations, ensuring compliance with state laws and regulations.
Administrative Assistant
Bureau Of Administrative Review at Florida Highway Services Motor Vehicle
Lauderdale Lakes
01.2026 - Current
- Provided comprehensive administrative support to the Bureau of Administrative Review, including managing correspondence, scheduling appointments, payments and maintaining organized records to enhance operational efficiency.
- Answering phones, Directing call, Processings Payments and Scheduling hearings
- ORION
Driver’s License Examiner I
Florida Department of Highway Safety and Motor Vehicles (FLHSMV)
Lauderhill, FL
07.2025 - 01.2026
- Conduct knowledge and vision tests for driver license applicants, ensuring compliance with state statutes and the REAL ID Act.
- Administer road skills tests to evaluate applicants’ driving abilities and uphold safety standards.
- Manage high-volume customer intake and appointment queues, maintaining professionalism and ensuring accurate data entry and confidentiality.
Classroom Assistant (ESE)
Broward County Public Schools – Attucks Middle School
Hollywood, FL
09.2023 - 06.2025
- Assisted teachers in managing classroom dynamics and addressing adaptive behavioral needs for students with special requirements.
- Provided both individual and group support to enhance the learning experience for students with special needs.
- Facilitated daily living activities, including mobility and feeding support, to ensure students' well-being and participation in school activities.
Claims Payment Specialist
JM Family
Deerfield Beach, FL
07.2016 - 08.2023
- Processed warranty claims, payments, and refunds, ensuring accuracy and adherence to compliance standards.
- Recommended process enhancements to improve operational efficiency and reduce the occurrence of errors.
- Maintained meticulous financial records and performed account reconciliations.
Cosmetologist
BraidedByAquila
Plantation, FL
01.2015 - 01.2026
- Delivered personalized hair and skincare services, enhancing client satisfaction through tailored consultations and treatments.
- Cultivated a loyal clientele by providing exceptional customer service and maintaining strong relationships with clients.
- Accounting, payroll, inventory
- Executed advanced hairstyling techniques, consistently achieving desired results
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Degree in Progress - undefined
Broward College
Fort Lauderdale, FLHigh School Diploma - undefined
Stranahan High School
Fort Lauderdale, FLHospitality & Tourism Management
Florida Atlantic University
Boca Raton, FLSkills
- Microsoft Office Suite (Word, Excel, Outlook)
- State Licensing & Compliance Systems
- CRM & Database Management
- Business owner
Timeline
Hearing Officer
Bureau Of Administrative Review at Florida Highway Service Motor Vehicles
01.2026 - Current
Administrative Assistant
Bureau Of Administrative Review at Florida Highway Services Motor Vehicle
01.2026 - Current
Driver’s License Examiner I
Florida Department of Highway Safety and Motor Vehicles (FLHSMV)
07.2025 - 01.2026
Classroom Assistant (ESE)
Broward County Public Schools – Attucks Middle School
09.2023 - 06.2025
Claims Payment Specialist
JM Family
07.2016 - 08.2023
Cosmetologist
BraidedByAquila
01.2015 - 01.2026
Degree in Progress - undefined
Broward College
High School Diploma - undefined
Stranahan High School
Hospitality & Tourism Management
Florida Atlantic University