Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Aquilla Jackson

Fulshear,TX

Summary

Professional cleaner/executive housekeeper with a solid background in hotel and hospitality, as well as general cleaning. Adept at efficiently leading a team of over twenty individuals in a fast-paced hotel environment. Demonstrates consistent success in achieving high property standard scores and outstanding salt reviews, maintaining cleanliness scores at 96.7 percent. Committed to adhering to quality assurance protocols and attending leadership department pre-shift meetings for property updates, shared notes, and future event planning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Professional Cleaner

Go Pro Maids LLC
06.2021 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors..;,
  • Maintained clean and comfortable environments in windows, and dusting.
  • Disassembled lighting fixtures for thorough cleaning.
  • Wiped walls, decoration, and appliances.
  • Disinfected and mopped bathrooms to keep commercial buildings by vacuuming, cleaning facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Managed approximately 15 incoming calls, emails and faxes per week from customers.'

Housekeeping Supervisor/House-Person/Housekeeper/Valet

The Meeting Street Inn
02.2024 - 06.2024
  • Select, staff, recruit, hire, and train qualified housekeeping candidates
  • Completed schedules, shift reports, and other business documentations.
  • Evaluated employee performance and developed improvement plans.
  • Check hotel's computer for information concerning room status and enter updated room status through the day as you are inspecting
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assisting with unloading guests' luggage
  • Parking cars safely
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements. Identify opportunities for the houseman assignment
  • Worked with front desk to respond promptly to all guest requests.

Housekeeping Office Coordinator/Evening Turndown

The Charleston Place Acquisition LLC
04.2023 - 01.2024
  • Answering and directing all incoming phone calls
  • Computer Skills including Microsoft Suite, Opera, Alice, iOS, and Information technology
  • Producing daily assignment sheets and boards for Turndown shift
  • Inspect Make decisions and changes regarding assignments based on business levels
  • 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'Gather data necessary for response
  • Ability to resolve guest issues when they arise in a timely and hospitable manner
  • Dispatching all customer and housekeeping needs to departmental staff rooms as needed
  • Expedite all guest requests as quickly as possible and notify management
  • Report any safety, security, or maintenance problems immediately
  • Turned down guest room, replenished water, ice and towels

Housekeeping Shift Supervisor

Hilton Grand Vacations
10.2021 - 01.2023
  • Housekeeping, opening, and closing procedures for Perfect Rooms
  • Supervise room cleaning and inspecting completed cleaning assignments of room attendants
  • Promote teamwork and quality service through daily communication and coordination with the front desk
  • Linen, housekeeping supplies and room amenities inventory
  • Made sure constructive collaboration calls and guest requests expedited and completed within 15 min or less
  • Ensuring house persons checked, cleaned, restocked all public areas, and supplied storage rooms and housekeeping carts
  • Maintained required records of work hours, budgets and payrolls.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Executive Housekeeping Manager

Hampton Inn & Suites
01.2018 - 12.2020
  • Managed and supervised a team of twenty plus while remaining hospitable and respectable leading with teamwork and excellent quality service
  • Planning was a crucial part of my previous role it allowed me to be highly effective and efficient which made me a higher performer
  • Prioritized task, communicate consistently with anyone involved
  • Employee Scheduling, quarterly property inspections, ensuring that standards were being met
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Streamlined weekly cleaning schedule for 20 employees.

Education

GED -

Trident Technical College
Charleston, SC
03-2020

Skills

  • Prioritization and Time Management
  • Expense Tracking
  • Inventory Oversight
  • Effective Hospitality Skills
  • Team Management
  • Effective Multitasking
  • Proactive Maintenance Strategies
  • Proficient in Verbal and Written Communication
  • Detail-Oriented
  • Commercial equipment operations
  • Multitasking proficiency
  • Conflict resolution
  • Housekeeping
  • Customer service
  • Maintenance
  • Strong work ethic

Accomplishments

  • CONNIE AWARD WINNING TEAM MEMBER 2022-23

Certification

On The Job Training (OJT)

Timeline

Housekeeping Supervisor/House-Person/Housekeeper/Valet

The Meeting Street Inn
02.2024 - 06.2024

Housekeeping Office Coordinator/Evening Turndown

The Charleston Place Acquisition LLC
04.2023 - 01.2024

Housekeeping Shift Supervisor

Hilton Grand Vacations
10.2021 - 01.2023

Professional Cleaner

Go Pro Maids LLC
06.2021 - Current

Executive Housekeeping Manager

Hampton Inn & Suites
01.2018 - 12.2020

GED -

Trident Technical College

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Aquilla Jackson